Speechmatics · 2 days ago
First-Line Customer Technical Support Engineer
North Township, IN
Full-time
Hybrid
New Grad, Entry LevelSpeechmatics is the leading expert in Speech Intelligence, using AI and Machine Learning to unlock business value in human speech worldwide. The First-Line Customer Technical Support Engineer will provide high-quality support to internal and external customers, ensuring exceptional service delivery while working closely with R&D teams to resolve software and system issues.
Artificial Intelligence (AI)Information TechnologySoftwareSpeech Recognition
Responsibilities
Providing 1st level support for the Speechmatics product offerings
Effectively triage all new internal and external customer support requests raised by the appropriate contact methods, maintaining the defined SLAs
Supporting our internal SaaS platforms
Take an active part in the continuous improvement of the Support team’s methods, processes and documentation
Willing to participate in an on-call rota to provide out-of-hours support for our high-profile customers
Qualification
Required
Providing 1st level support for the Speechmatics product offerings
Effectively triage all new internal and external customer support requests raised by the appropriate contact methods, maintaining the defined SLAs
Supporting our internal SaaS platforms
Take an active part in the continuous improvement of the Support team's methods, processes and documentation
Willing to participate in an on-call rota to provide out-of-hours support for our high-profile customers
Enthusiastic team player with a passion for delivering excellent customer support
Empathetic communicator, skilled in clear, professional verbal and written interactions
Strong logical troubleshooting, problem-solving, and attention to detail
Able to self-manage changing workloads, prioritise by customer impact, and spot trends
Process-driven with a focus on improvement and efficiency
Calm and effective under pressure or in difficult situations
Technical skills: Linux, CLI scripting, basic cloud platforms, RESTful APIs, and web technologies (HTML/JavaScript)
Motivated to learn and progress into advanced (2nd/3rd line) technical support roles
Benefits
Private Medical
Dental for you and your family
Global working opportunities
A generous holiday allowance
Pension/401K matching
Working from home allowance for tech or home office equipment
Support in place for parents (including adoption assistance and reproductive health services)
Company
Speechmatics
Speechmatics develops a speech recognition platform that offers accurate speech recognition using an any-context speech recognition engine.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$69.54MKey Investors
Future FiftySusquehanna Growth Equity
2022-09-22Non Equity Assistance
2022-06-28Series B· $61.3M
2019-10-21Series A· $8.24M
Leadership Team
Katy Wigdahl
Chief Executive Officer
Tony Robinson
Founder
Recent News
2025-09-17
2025-06-28
Company data provided by crunchbase