Reynolds Lake Oconee · 3 months ago
Member Concierge & Guest Services
Greensboro, Georgia, United States
Full-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expReynolds Lake Oconee is a hospitality company offering a range of amenities and services. They are seeking a Member Concierge & Guest Services representative to provide exemplary service to customers, manage reservations, and assist with various guest-related inquiries.
Real Estate
Responsibilities
Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers
Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request
Review and familiarize yourself with all activities/events taking place on property and in the local community
Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events
Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage
Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries
Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms
Check Departmental & Personal email and return messages promptly
Check/Update the Golf Cancellation Policy daily on the Golf Course Status page
Communicate with entire team pertinent information provided directly to you
Audit reservation systems to ensure correct bookings for members and guests
Monitor all event waitlists for the opportunity to accommodate
Notify Management if anything seems amiss with system set-ups for tee times and reservations
Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building
Process arrivals and offer beverage to guests while they wait
Complete daily checklists per scheduled shift
Contact housekeeping and/or maintenance staff with guest related requests and concerns
Log any maintenance concerns and provide service recovery to guests
Process departures, ensuring that all billing amounts and information are correct
Complete daily reservation Audit Report for Accounting
Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day
Ensure interior office is closed and locked securely upon end of each day
Perform other duties as directed by Management
Qualification
Required
2 years office-related & customer service experience
Intermediate computer skills using Microsoft Word & Excel
Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously
Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests
Ability to handle multiple calls while maintaining a calm demeanor
Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation
Ability to lift up to 50lbs
Job requires sitting at desk (70%) and standing & greeting (30%)
Preferred
Knowledge of the hospitality industry is preferred
Benefits
Dental insurance
401(k) with company match
Employee discounts: food, retail merchandise, boat rentals
Golf privileges
Company
Reynolds Lake Oconee
Reynolds Lake Oconee is a real estate company that offers construction services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Hong
Chief Operating Officer
Company data provided by crunchbase