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Blockskye · 14 hours ago

Travel Counselor

United States

Full-time

Remote

Mid Level

3+ years exp

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. We are seeking Travel Counselors to join our amazing team of Corporate Travel Specialists to provide high-touch service and consultation for all aspects of the travel experience.

BlockchainFinancial ServicesService IndustrySoftware

Responsibilities

Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed

Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor

Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate

Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements

Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them

Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow

Work well under pressure, adapting quickly to change and adversity

Go above and beyond to ensure a memorable experience with every interaction

Qualification

Corporate travel experienceTravel industry knowledgeCustomer service skillsProblem solving skillsAnalytical skillsInterpersonal skillsOrganizational skillsTime management skillsTeam playerAdaptabilityAttention to detailMotivation

Required

3+ years corporate travel and customer service experience

Professional and service-oriented

Exceptional oral and written communication; interpersonal and organizational skills

In-depth travel industry knowledge, including domestic/international reservations and faring

Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy

Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations

Strong problem solving, decision making and time management skills

Ability to work independently while prioritizing multiple tasks in a dynamic environment

Solid analytical skills with attention to detail and accuracy

Team player with a proactive approach to collaboration and knowledge sharing

Possess demonstrated problem solving, decision making and time management skills

Ability to meet and exceed required performance standards

Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity

Ability to work effectively with personal computer and various software/apps with the ability to learn new systems quickly

Highly motivated and passionate about service and travel