Hiller Plumbing, Heating, Cooling & Electrical · 4 months ago
Director of Training
Nashville, TN
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expHiller Plumbing, Heating, Cooling & Electrical is committed to being America’s best home service company by investing in its employees and ensuring a happy work environment. The Director of Training will lead the development and delivery of training programs, assess training needs, and collaborate with various departments to enhance employee performance and organizational growth.
ConsumerProfessional Services
Responsibilities
Create a care culture
Create a positive experience for customers and team members
Lead the design, coordination, and delivery of effective training and development programs across the organization
Identify organization-wide training needs to drive initiatives aligned with strategic goals
Regularly assess and update the training curriculum to ensure relevance and timeliness
Develop comprehensive training programs using job analysis, career paths, and performance evaluations
Maintain accurate training documents, including manuals, SOPs, materials, and assessments
Partner with the Process Control Manager to support policy implementation and process improvement through training
Coach and support employees and managers involved in training delivery, including certification of district trainers
Create engaging learning experiences and encourage continuous performance improvement
Establish and apply evaluation criteria to measure training effectiveness
Follow up on training completion to evaluate behavioral and performance outcomes
Collaborate with leaders and departments to identify team and individual development needs
Support technical training efforts and succession planning strategies
Engage with third-party education providers and help develop a company-wide online learning platform
Mentor and lead members of the training team, fostering a culture of development and growth
Support talent acquisition by helping attract and retain committed team members
Stay current with industry best practices and adult learning methodologies
Organize, facilitate, and manage training events, including materials and logistics
Maintain professionalism and confidentiality at all times
Participate in continuous professional development and support the onboarding of new hires
Uphold all company policies, safety procedures, and standards of performance and ethics
Perform additional duties and projects as assigned by management
Qualification
Required
Bachelor's degree or equivalent experience required; minimum 5 years in training design and facilitation preferred
Strong leadership and mentoring capabilities with proven ability to lead by example
Excellent communication, presentation, multitasking, and interpersonal skills
Skilled in change management and fostering organizational development
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
Team-oriented mindset and collaborative approach
Valid driver's license and eligibility under the Company's insurance
Benefits
401k Plan w/ Company Match
Employee Referral Program
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
Company
Hiller Plumbing, Heating, Cooling & Electrical
Hiller provides residential and commercial service and repair services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Hiller
Founder & CEO
Phillip Mize
Chief Financial Officer
Company data provided by crunchbase