i2Vision, Inc. · 4 months ago
Regional IT Support Specialist-Lead
North Chicago, IL
Contract
Onsite
Senior Level, Lead/Staff
$45/hr - $45/hr
10+ years expi2vision is seeking a Regional IT Support Specialist-Lead to coordinate the delivery of IT services and support for key branch and divisional customers. The role involves ensuring proper computer operations, resolving escalated help requests, and leading a team of analysts in IT project implementations.
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Responsibilities
Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products
Provides advanced, hands-on technical support as escalated from Service Desk
Communicates and escalates incidents and requests
Logs and tracks incidents and requests; reviews incident and requests
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participate in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS
Participates in facility-based IT project planning and budgeting, as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards, policies and procedures
Performs other duties as assigned
As a Lead you must have had recent previous experience of a team working for you as a Lead. This position has the potential of leading a large team of analysts up to 20
Qualification
Required
As part of the role's responsibility, Business Travel will be required within IL to perform business functions
Candidate must be physically capable of lifting and carrying equipment weighing 50+ lbs
This position has the potential of leading a large team of analysts up to 20
The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers
The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks
This includes receiving, prioritizing, documenting and actively resolving escalated help requests
Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level
Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products
Provides advanced, hands-on technical support as escalated from Service Desk
Communicates and escalates incidents and requests
Logs and tracks incidents and requests; reviews incident and requests
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participate in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS
Participates in facility-based IT project planning and budgeting, as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards, policies and procedures
Performs other duties as assigned
As a Lead you must have had recent previous experience of a team working for you as a Lead
Must have an executive presence and excellent communication skills
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task
Possesses strong analytical skills
Demonstrated customer orientation, strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work
IT support: 10 years (Required)
Jabber: 4 years (Required)
HP Laptops/Docking Stations: 6 years (Required)
Leadership: 5 years (Required)
Windows: 10 years (Required)
Location: North Chicago, IL 60064 (Required)
Work Location: In person
Company
i2Vision, Inc.
We transform complex science into clear, impactful solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase