Systems, LLC - Poweramp | DLM · 20 hours ago
Technical Service Representative I (Onsite in Germantown, WI)
Germantown, WI
Full-time
Onsite
Entry Level
$18.13/hr - $27.14/hr
2+ years expSystems, LLC is a U.S.-based manufacturer of loading dock equipment, and they are seeking a Technical Service Representative I to provide technical support to customers. The role involves troubleshooting and resolving issues related to specialized control boxes and equipment, and collaborating with team members and customers to improve product functionality.
Building MaterialIndustrial EngineeringManufacturing
Responsibilities
Troubleshoot, diagnose, track, and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers, and interconnective equipment
Work collaboratively with team members, business partners, and customers to define, design, develop, and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
Offer assistance and support on the installation of Systems’ products
Provide corrective actions for products under warranty according to policy procedures; create warranty claims, and work with warranty coordinator as necessary
Assist senior tech service representatives on field visits as required
Comply with health and safety guidelines and rules
This is a role within Systems' Customer Experience and Technical Support group
Qualification
Required
High School Diploma or GED Equivalent
2+ years of related experience, or related technical education may serve in lieu of experience
Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc., daily with efficiency
Excellent communication skills - verbal, telephone, in-person, and written
Ability to travel to customer sites 10% of the time
Preferred
Technical school or associate's degree, controls aptitude and troubleshooting
Experience in a technical service environment
Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications
Understanding of electronics, electrical field wiring, and control wiring
Valid driver's license with good record
Benefits
Comprehensive benefits package
401k contribution
Short-term incentive plan
Company
Systems, LLC - Poweramp | DLM
Systems is a leader in the design and manufacturing of loading dock levelers and equipment.
201-500 employees
H1B Sponsorship
Systems, LLC - Poweramp | DLM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Michelle Dellemann
CFO
Ted Jackovich, Jr.
Human Resources Business Partner
Company data provided by crunchbase