Chase · 3 months ago
Business Resiliency Analyst
10410 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
Mid, Senior Level
3+ years expChase is a leading financial services firm, and they are seeking a Business Resiliency Analyst to join their dynamic Payments organization as an Incident Manager. This role involves coordinating responses to major incidents, ensuring seamless service delivery, and collaborating with cross-functional teams to mitigate disruptions in global payment operations.
BankingFinancial Services
No H1B
Responsibilities
Coordinate business response across Operations, Client Service, and Product for major incidents
Create and maintain an effective Incident Management team for follow-the-sun coverage
Accept responsibility for organizing staff coverage during weekdays, weekends, and holidays
Contribute to incident-level reporting and presentations for leadership initiatives
Develop and conduct impact analysis using data analytics for root cause and improvement
Manage execution of actions to recover business services rapidly
Document and support return-to-business-as-usual strategies
Liaise with key stakeholders to support Payment Operations initiatives
Identify opportunities for strategic improvement and risk mitigation
Support team mission by collaborating across lines of business
Escalate and analyze incidents to ensure prompt resolution
Qualification
Required
Demonstrate 3+ years' experience in incident and team management
Communicate effectively with strong written and verbal skills for executive-level content
Review and analyze complex data to draw actionable conclusions
Build strong partnerships and collaborate to drive outcomes
Engage enthusiastically as a positive point of contact for incident support
Resolve conflicts by driving best outcomes regardless of personal viewpoints
Troubleshoot and escalate incidents with strong analytical skills
Preferred
Apply knowledge of industry incident management frameworks such as ITIL
Deliver results efficiently while adapting to shifting priorities and ambiguity
Organize and prioritize multiple concurrent initiatives independently
Pursue continuous learning with deep passion and commitment
Prior experience or knowledge of 'Payments processing' preferred and would be an added advantage
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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