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Circles · 2 weeks ago

Field CTO, Americas

United States

Full-time

Remote

Director/Executive

15+ years exp

Circles is a global technology company reimagining the telco industry with its innovative SaaS platform. The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on enabling the successful sale and adoption of the Circles’ software solutions while collaborating with various teams to drive customer satisfaction.

Digital MarketingMobileTelecommunications

Responsibilities

Act as the technical authority during customer engagements to showcase the company's BSS software capabilities

Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements

Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) deployments

Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators

Design end-to-end solutions that leverage the company’s BSS software to meet telco-specific challenges such as billing, revenue management, customer experience, and service provisioning

Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals

Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution

Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures

Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape

Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends

Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations

Act as an advocate for the customer internally, ensuring feedback is communicated to product management for continuous improvement

Provide escalation support for complex technical issues, ensuring timely resolution to maintain customer satisfaction

Partner with product management to influence the development roadmap based on customer needs and market demand

Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs

Mentor and train sales engineers and technical account managers to enhance their understanding of the company’s BSS offerings

Qualification

BSS software solutionsTelecommunications networksCloud computing platformsAPIsMicroservicesCommunication skillsProblem-solving abilitiesLeadership skills

Required

Deep understanding of BSS software solutions, including billing, CRM, revenue management, and service delivery platforms

Strong knowledge of telecommunications networks and protocols (e.g., 5G, OSS/BSS integration, NFV, SDN)

Proficiency in cloud computing platforms (AWS, Azure, Google Cloud) and containerization technologies (Kubernetes, Docker)

Experience with APIs, microservices architecture, and integration with third-party systems

Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences

Strong problem-solving abilities and a customer-centric mindset

Leadership and the ability to influence cross-functional teams and senior executives

15+ years of experience in telecommunications, BSS software, or related fields

Proven track record in pre-sales, solution architecture, or technical sales roles

Experience working with major telecom operators or tier-1 vendors is highly desirable

Company

Circles

Glassdoor2.9

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Founded in 2014

Singapore, Central Region, SGP

501-1000 employees