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Toptal · 5 hours ago

VP of Marketplace Operations

United States

Full-time

Remote

Director/Executive

10+ years exp

Toptal is a global network of top talent in business, design, and technology. As the VP of Marketplace Operations, you will drive the strategy, structure, and execution of Toptal's two-sided talent platform, ensuring high-quality matches between talent and clients while maintaining operational excellence.

CopywritingHuman ResourcesProduct DesignSaaSSoftwareSoftware Engineering

H1B Sponsor Likely

Responsibilities

You will be responsible for building and executing a strategy to effectively meet the speed and quality expectations of our talent and clients

Working with our Executive and Marketing teams, you will develop processes to optimize talent supply against planned and targeted demand while ensuring talent satisfaction to continually attract high caliber talent and deliver an outstanding client experience

Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline processes that result in efficient means to source, screen, and place talent under expanding vertical and specialization scenarios

You will continually gain insights from data and analytics in order to make sound business decisions

By applying your top-level leadership skills, you will ensure that your growing team is highly motivated and qualified to deliver upon Key Performance Indicators that result in achievement of core business objectives

You will ensure strong management oversight and collaborative interactions between clients, talent, and our core team to support achievement of objectives in the day-to-day operations

Qualification

Marketplace Operations ManagementData ArchitectureBusiness InsightsProcess ImprovementFinancial AcumenRisk ManagementCollaboration SkillsRecruiting ExperienceCommunication Skills

Required

Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components, ensuring client expectations for speed and quality are met

Ability to formulate and successfully execute upon business unit Key Performance Indicators

Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making

Understanding of Data Architecture and Analytics toolkits and languages

Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations

Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market

Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives

Experience working with Product Managers to deliver requirements that support optimization of workflow and operational processes

Experience with development of risk management processes designed to detect and prevent fraudulent activities

Must have the ability to promote collaboration and proactively communicate with different stakeholders to drive alignment with strategic initiatives and hold teams accountable

You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do

Preferred

Experience working in the recruiting, outsourcing, and/or talent space is a plus

Company

Toptal

Glassdoor3.8

Toptal is a network of talent in business, design, and technology that enables companies to scale their teams, on demand.

Founded in 2010

San Francisco, California, USA

1001-5000 employees

https://www.toptal.com

H1B Sponsorship

Toptal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2021 (1)

2020 (1)