Palo Alto Networks · 3 months ago
Staff Hardware Engineer, Service Repair
Santa Clara, CA
Full-time
Onsite
Lead/Staff
$129K/yr - $193K/yr
8+ years expPalo Alto Networks is committed to being the cybersecurity partner of choice, protecting our digital way of life. They are seeking a Staff Repair Engineer to drive the strategy and execution of their product repair program, serving as the primary technical liaison between engineering teams and service operations.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Lead the development of design for serviceability and repair guidelines for new products, ensuring service requirements are incorporated early in the design phase
Create and document comprehensive repair procedures, test plans, and troubleshooting guides for technicians
Develop and implement training programs to enable the repair team to execute complex repairs accurately and efficiently
Manage the implementation of all service-related engineering changes, ensuring seamless integration into the repair workflow
Develop and execute validation plans to confirm that product changes meet all service and repair requirements
Coordinate with cross-functional teams to manage part availability and disposition for new and revised components
Conduct in-depth analysis of product failures and repair data to identify systemic design or manufacturing issues
Provide actionable technical feedback and recommendations to design, test, and manufacturing teams to improve product reliability and serviceability
Lead root cause analysis efforts on complex technical issues, driving them to resolution
Collaborate with engineering, manufacturing, and supply chain teams to optimize the entire product lifecycle from design to end-of-life service
Serve as a subject matter expert, providing technical guidance to technicians and management
Influence and drive key technical decisions by presenting clear data and technical documentation
Qualification
Required
Bachelor's degree in Engineering (e.g., Electrical, Mechanical, Industrial, or a related field)
8+ years of experience in a technical role, such as hardware, test, or manufacturing engineering
Proven expertise in technical problem-solving and root cause analysis for complex systems
Demonstrated experience in process development and documentation
Experience managing engineering change processes within a product lifecycle
Excellent technical writing and communication skills, with a track record of creating clear, comprehensive documentation and training materials
Proven ability to work cross-functionally and influence technical teams without direct authority
A strong passion for understanding and improving how products are serviced
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
Jerusalem Post
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase