Bilingual Call Center Agent - Healthcare - Remote US jobs in United States
cer-icon
Apply on Employer Site
company-logo

Gainwell Technologies · 3 months ago

Bilingual Call Center Agent - Healthcare - Remote US

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$35K/yr - $50K/yr
date1+ years exp

Gainwell Technologies LLC is an industry leader focused on making healthcare work better for everyone. They are seeking a Bilingual Healthcare Call Center Agent who will provide exceptional customer service by handling inbound and outbound calls, researching claims, and ensuring compliance with healthcare regulations.

Health CareInformation Technology
check
H1B Sponsor Likelynote

Responsibilities

Answer incoming calls promptly and professionally, addressing member inquiries, and make outbound calls as needed. Ability to remain calm and professional in high pressure situations
Accurately document all interactions in the system, ensuring records are updated and complete
Maintain confidentiality and comply with HIPAA and other healthcare regulations
Escalate complex issues to supervisors or appropriate departments when necessary
Meet or exceed performance metrics including call quality, handle time, and customer satisfaction

Qualification

Bilingual (English/Spanish)Customer service experienceHealthcare knowledgeMicrosoft Office proficiencyMultitasking abilityMedical terminology familiarityActive listening skills

Required

Bilingual (English/Spanish) with strong communication and active listening skills, ability to speak, read and write proficient English/Spanish
High school diploma or equivalent required; associate degree or healthcare certification preferred
1+ year of experience in a call center or customer service role, preferably in a healthcare setting
Ability to multitask and navigate multiple systems simultaneously and proficiency in Microsoft office and call center software
Familiarity with medical terminology and insurance processes is a plus

Preferred

associate degree or healthcare certification

Benefits

Generous, flexible vacation policy
A 401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies

Company

Gainwell Technologies

twittertwitter
Glassdoor3.2
company-logo
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

leader-logo
Paul N. Saleh
President and Chief Executive Officer
linkedin
leader-logo
Gary Call
Chief Medical Officer
linkedin

Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase