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The Suddath Companies · 2 days ago

Quality Control Manager - Final Mile

Austin, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

The Suddath Companies is a multifaceted group specializing in worldwide corporate employee relocations and logistics services. The Quality Control Manager is responsible for overseeing the quality of the Driver Fleet, performing site visits, negotiating settlements, and providing training to independent contractors.

ConsultingLogisticsTransportation

H1B Sponsor Likely

Responsibilities

Perform site visits to assess property damage and track accordingly

Negotiate appropriate settlements to customers with damage

Organize all repair plans and follow up to ensure completion

Report any claims that exceed deductible to Claims Manager

Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors

Provide training to Independent Contractors on how to install new products properly

Perform Service Orders as needed

Do pre-site visits for MEET Trucks

Assess current contractors and teams and develop training as necessary

Assist with the recruitment and onboarding of new independent contractors

Initiate and maintain good relations with sales team and customers/superintendents

Address and resolve concerns from superintendents

Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork

Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork

Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule

Track and address delays in stops with Independent Contractors

Complete deliveries and installs as needed

Provide on-site assistance to Independent Contractors to complete large installs

Ensure all escalated issues are resolved

Other duties and tasks as assigned

Qualification

Quality Control ManagementClaims NegotiationAppliance InstallationMicrosoft ExcelCustomer ServiceTeam LeadershipCommunication SkillsProblem-Solving SkillsTime Management

Required

High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement

Minimum of two (2) years' experience in the transportation, logistics, customer service or related industry required

Minimum two (2) years' experience with appliance installation and delivery required

Valid state driver's license required

Thorough knowledge of Microsoft Excel, Outlook, and Word

Ability to manage time effectively and consistently meet deadlines

Ability to work in a team environment and demonstrate flexibility and patience

Ability to represent the company in a professional manner

Excellent organization, communication and problem-solving skills

Ability to work under minimal supervision and with a strong sense of self-motivation

Ability to lead and manage a team

Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately

Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions

Preferred

Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required

Benefits

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

Paid Time Off (PTO) and paid company holidays

A tuition reimbursement plan where employees are encouraged to continue their education and development

Company

The Suddath Companies

Suddath is a global transportation, logistics and relocation management company.

Founded in 1919

Jacksonville, Florida, USA

1001-5000 employees

https://suddath.com

H1B Sponsorship

The Suddath Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)

2022 (1)

2020 (1)