Software Guidance & Assistance, Inc. (SGA, Inc.) ยท 2 hours ago
Sr Technical Analyst, CDP
San Francisco, CA
Full-time
Onsite
Senior Level
$85/hr - $120/hr
6+ years expSoftware Guidance & Assistance, Inc. (SGA) is searching for a Sr Technical Analyst, CDP for a contract assignment with one of their premier financial services clients in San Francisco, CA. The role involves utilizing technical skills to troubleshoot issues with electronic access platforms, providing analysis on software defects, and leading automation projects.
Information TechnologyStaffing Agency
Responsibilities
Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions on a data lake house hosted in an cloud environment utilizing technologies such as R/ SparklyR, Databricks, Starburst, Collibra, Tableau, Python and/or Alteryx
Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors
Oversee application, production and/or implementation support, both technical and user, for new releases
Consult on application testing strategies, document observations and coordinate responses
Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely
Documents end-user interactions into the automated call logging tools for tracking and productivity purposes
Validate proposed technical approaches to system or application problem logs and make recommendation for mediation to management
Collaborate with training team to develop and conduct end-user training sessions as well as training and user guides. Coach, mentor and assist the development of other technical support staff
May act as a team leader and coordinate assignments of other technical support staff, as well as, have accountability for the success of department functions
Leads administrative ad hoc assignments and assists with contingency testing as directed
Work with internal customers and encourage open dialogue and contributions to understand requirements, assumptions, current reality, and constraints
Develop, implement and mature support processes, procedures, and best practices to ensure efficient and effective support operations
Monitor the stability, availability and performance of CDP platform, analytics and reporting systems and related application infrastructure
Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support operations
Collaborate with the platform engineering, analytics, infrastructure team and product to implement improvements and ensure alignment with overall business objectives
Generate reports on support activities, system performance, and incident trends for CDP stakeholders
Develop and maintain documentation of training content, user documentation, support processes, procedures, and incident resolutions
Foster relationships with key stakeholders and user groups, deepen knowledge of evolving support needs
Collect and report on CDP platform and support services metrics
Perform other duties as assigned
Qualification
Required
Bachelor's degree from a four-year college or technical school
Typically has 6+ years of experience
Extensive technical knowledge of computer hardware and software, operating systems, browsers, Internet navigation, data, Databricks, Starburst, Collibra, R/SparklyR, Python, Alteryx, SQL, etc
Ability to perform involved, independent research and develops highly creative work products and proposals
Knowledge of complex procedures and practices of a specific function, service, or related department, i.e., Supervision and Regulation
Demonstrates a high degree of creativity in addressing problems/issues and opportunities
Strong verbal and written communication skills with an ability to present/facilitate effective training sessions
Demonstrated concentration on customer service orientation
Ability to work effectively in a highly matrix or virtual organization
Strong experience in Agile delivery, requirements engineering, backlog development and refinement
Strong experience in stakeholder engagement
Experience working with distributed teams, and providers of software solutions
Broad knowledge of application and data modelling techniques with the ability to identify root cause issues and appropriate solutions
5+ (Senior level) / 9+ (Advanced level) years of relevant experience
Strong experience working in Agile environment/SAFe framework and agile management tools like Jira
Excellent analytical and design skills
Ability to facilitate and help resolve of complex conflicts
Ability to articulate technical concepts to all audiences; technical writing expertise
Ability to be flexible and pivot to competing priorities at any given time
Preferred
CBAP, Agile Analysis Certification or similar certifications preferred
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
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