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Everlywell · 2 months ago

Manager, Workforce Management/Operations

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Everlywell is a digital health company that aims to transform lives with modern, diagnostics-driven care. The Manager of Workforce Management will lead enterprise-wide staffing, focusing on forecasting, capacity planning, and optimizing resources across multiple operational areas to ensure efficient service delivery.

Health CareHealth DiagnosticsMedical

Responsibilities

Design and lead a unified workforce management strategy across multiple departments and work types (clinical, operational, and production)

Forecast short- and long-term staffing needs across all operational areas based on demand trends, SLAs, productivity metrics, and business priorities

Develop dynamic models that balance labor efficiency with service quality and compliance

Collaborate with department leaders, Finance, and People Operations to align headcount, labor budgets, and forecasting assumptions

Build and oversee a framework for engaging, managing, and optimizing contract and agency-based talent with agencies and partners

Partner with Procurement and Legal to negotiate vendor agreements, pricing, and SLAs that align with operational and financial goals

Maintain visibility into contractor utilization, cost, and performance — identifying opportunities to consolidate, right-size, or improve efficiency

Drive consistent governance and reporting across all third-party workforce engagements

Establish and lead a centralized workforce analytics and scheduling function to provide ongoing insights into capacity, productivity, and utilization

Ensure proactive staffing to meet SLAs while minimizing overtime, idle capacity, and overstaffing

Develop standardized playbooks, dashboards, and workflows for workforce planning across departments

Implement scalable systems and tools to track real-time staffing and demand signals

Leverage data and modeling to continuously refine workforce mix (FTE vs. contractor vs. vendor) and coverage strategy

Identify automation, technology, and process improvement opportunities to improve staffing accuracy and responsiveness

Support department leaders in designing flexible staffing models that can scale up or down based on seasonality and program growth

Lead ongoing performance reviews and forecasting updates to anticipate business shifts

Qualification

Workforce ManagementData AnalyticsForecastingVendor ManagementOperational ExcellenceProcess ImprovementInterpersonal SkillsProject ManagementCommunication SkillsAdaptability

Required

Bachelor's Degree or equivalent work experience

8+ years of applicable professional experience

Strong analytical skills with the ability to use data for forecasting, workforce planning, and process improvement

Familiarity with workforce management systems and data dashboarding/analytics tools

Experience leveraging data analytics platforms (e.g., Looker) to inform decision-making and operational strategy

Familiarity with emerging automation and AI-enabled workforce tools

Familiarity with regulatory and accreditation standards such as NCQA, URAC, CMS, and HIPAA

Demonstrated ability to lead teams through organizational change, program launches, and periods of rapid growth

Ability to inspire strong execution and promote excellence across teams

Ability to manage multiple priorities and respond in a timely manner to inquiries

Ability to execute under accelerated timeframes and quickly adapt to change in priorities

Excellent interpersonal and communication skills

Strong organizational, time, and project management skills

Ability to adapt to using new tools and applications, such as Jira, Slack, and Google Docs, Sheets, and Slides

Attention to detail

Company

Everlywell

Glassdoor2.6

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers.

Founded in 2015

Austin, Texas, USA

201-500 employees