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MoeGo · 3 months ago

Customer Onboarding Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

MoeGo is dedicated to transforming the future of pet care businesses, providing comprehensive technology solutions for pet care entrepreneurs. The Customer Onboarding Specialist will bridge the gap between MoeGo and new customers, ensuring a smooth transition onto the platform and setting them up for long-term success.

Mobile AppsPetSoftware

Responsibilities

Be a MoeGo product expert and discuss or educate on any nuance of the product internally and externally

Own and manage customer relationships from purchase through successful implementation

Help the customer define their needs and manage their timeline toward seeing value

Complete video and phone calls to ensure that customers are supported during the onboarding process

Respond to customer emails, chats, and calls regarding implementation

Develop measurements to help understand the impact of successful implementation

Successfully transfer your customer relationships to a customer success manager after onboarding

Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations

Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption

Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed

Create initiatives that help to drive successful product implementation

Create repeatable processes, resources, and frameworks to use when onboarding customers

Qualification

Customer relationship managementSaaS industry experienceProject managementCommunicationTechnology empowermentProblem solvingSelf-motivatedRelationship building