Otter · 2 days ago
Product Manager, Otter - Los Angeles
Otter is building the digital infrastructure for better food, helping restaurants simplify complexity and grow their business. As a Product Manager for Digital Ordering, you will own consumer-facing ordering experiences and lead initiatives to enhance restaurant sales and customer loyalty.
Computer Software
Responsibilities
Build the most effective direct ordering platform, enabling restaurants to drive more sales, efficiency, and brand value without added cost
Lead the roadmap across Website Builder & SEO, Kiosk & QR, Catering, and Online/Mobile Ordering
Design seamless, integrated experiences that connect with Otter POS, KDS, analytics, and marketing – giving operators a single, unified platform
Develop fast, intuitive onboarding and enablement flows so restaurants can see value from day one
Identify differentiators like multi-store ordering and flexible kiosk/QR experiences that expand Otter’s reach and defensibility
Partner with engineering, design, GTM, and operations to deliver reliable, scalable products that drive measurable outcomes for restaurants and diners alike
Qualification
Required
5+ years of experience in product management or equivalent roles
Experience shipping and scaling consumer-facing products with measurable business impact
Strong UX instincts and empathy for both diners and operators
Strong cross-functional leadership: ability to drive alignment across engineering, design, GTM, and operations
Data-driven decision maker with SQL skills; comfortable with both structured and messy data