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Jahnel Group · 3 months ago

Vice President of Service Delivery

Schenectady, New York, United States

Full-time

Onsite

Director/Executive

10+ years exp

Jahnel Group is a fast-growing, INC 5000-recognized company dedicated to providing an excellent environment for software creators. They are seeking a Vice President of Service Delivery to oversee the client delivery lifecycle, ensuring excellence and profitability while building strong client relationships and mentoring delivery teams.

Information TechnologyProduct DesignSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as the primary delivery leader across a portfolio of client engagements

Build strong client relationships with multiple levels of leadership, acting as a trusted advisor who ensures alignment with business objectives, anticipates challenges and proactively delivers solutions

Partner with client executives to understand long-term business goals and align consulting services to strategic priorities

Advise clients on roadmaps, governance models, and operating frameworks to support their long-term business objectives

Proactively identify opportunities for additional value creation beyond current scope

Provide thought leadership on industry trends, emerging technologies, and best practices relevant to client challenges

Translate delivery outcomes into measurable business impact, reinforcing the value of partnership

Regularly review client satisfaction, proactively addressing concerns and identifying opportunities for growth

Collaborate closely with Sales, Recruiting, and Engineering leadership to ensure seamless delivery execution

Oversee client delivery engagements across multiple accounts and industries, ensuring they meet or exceed client expectations

Develop and communicate the product vision, strategy and roadmap

Ensure engagements meet agreed scope, timeline, budget, and quality standards

Identify delivery risks and implement mitigation strategies to protect client and company outcomes

Contribute to continuously improve delivery frameworks and processes to ensure scalability, quality, and efficiency

Enforce delivery governance models, metrics, and success frameworks that align with company objectives

Report on delivery health, client satisfaction, and business impact to the executive team

Mentor and support delivery teams, fostering a culture of accountability and continuous improvement

Serve as an escalation point for clients and internal teams when delivery challenges arise

Promote best practices, knowledge sharing, and innovation across engagements

Own the performance of your client portfolio, including utilization, revenue, and client retention

Forecast resource needs and collaborate with talent management to ensure proper staffing

Partner with Sales and Finance to ensure engagements are scoped, priced, and executed profitably

Qualification

Delivery managementClient relationship managementFinancial acumenModern delivery methodologiesExecutive reportingTeam developmentCommunication skillsStrategic thinkingProblem-solving

Required

10+ years of progressive leadership experience in delivery, consulting, or software development organizations

Demonstrated success leading large-scale delivery teams, with accountability for client success and profitability

Strong financial acumen, with experience managing P&L, forecasting, and delivery margins

Proven ability to build leadership-level client relationships, drive renewals, and expand accounts

Deep understanding of modern delivery methodologies (Agile, Scrum, Kanban) and governance models

Strong communication and executive reporting skills, with experience presenting to boards or C-level leadership

Technical fluency and ability to guide strategy in partnership with engineering leaders

Benefits

Performance-based Bonuses

Free Health Insurance Option for all (Single, 2 - Party and Family)

401k Safe Harbor Plan

Profit Sharing Program

Generous PTO - Maternity / Paternity Leave

Certification Reimbursement and Bounty Programs

Company

Jahnel Group

Jahnel Group is a computer software company that specializes in software development, project management, and UX design services.

Founded in 2009

Schenectady, New York, USA

51-200 employees

https://jahnelgroup.com

H1B Sponsorship

Jahnel Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (2)

2020 (2)