Apply on Employer Site

AAA-The Auto Club Group · 22 hours ago

Licensed Branch Customer Service and Sales Rep - Parker, CO

Parker, CO

Full-time

Onsite

New Grad, Entry Level

$23/hr - $23/hr

AAA The Auto Club Group is a well-established organization providing membership, travel, insurance, and financial services. They are seeking a Licensed Branch Customer Service and Sales Representative who will promote products and services, enhance customer satisfaction, and support the branch's operational needs.

Responsibilities

Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products

Generates leads, update members on travel and insurance specials, and provides travel information

Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer

Responds to customer inquiries and refers to agent when appropriate

Provides a high level of administrative support to Travel and Insurance Agents during peak periods

Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel

Conducts outbound promotional calls for insurance and /or travel products

Participates in a team environment to promote customer satisfaction and consistent service following the customer service model

Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary

Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities

Other duties as assigned

Qualification

Active State Property & Casualty LicenseCustomer-focused serviceInsuranceTravel terminologySales regulatory complianceTravel Systems knowledgeComputer software applicationsMathematical calculationsEffective communicationTeamwork

Required

Active State Property & Casualty License or ability to attain within 90 days of start date

High School Diploma or equivalent

Providing a high level of customer-focused service

Servicing insurance policies and processing applications, renewals and amendments, and taking payments

Responding to billing and coverage questions

Promoting sale of insurance products and/or travel and membership products

Outbound promotional calls for insurance and/or travel

Computer software applications (Word, Excel, etc.) and Web based operations

Insurance and travel terminology

General insurance and/or travel regulations

Underwriting procedures

Sales regulatory and compliance guidelines

Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems

Communicate effectively (verbal and written) with others in a work environment

Perform mathematical calculations to accurately perform monetary transactions

Work effectively in a Team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work irregular hours including holidays and weekends (may include community events)

Work under pressure in a high volume, fast paced customer service environment