Sharp Solutions, Inc. · 3 months ago
Customer Service Representative -National Parks
Denver, CO
Full-time
Onsite
Entry Level
$42K/yr - $42K/yr
1+ years expSharp Solutions is committed to fostering a culture of innovation and providing excellent customer service. They are seeking a Customer Service Representative to support the United States Geological Survey by managing orders, answering customer inquiries, and providing assistance through various communication channels.
ArchitectureCloud ComputingCyber SecurityInformation Technology
Responsibilities
Staff will provide USGS Online Support. Public and business partners make contact through phone, email, and fax to get sales support for USGS products and Park Passes. This support includes inputting orders, answering questions about making orders, tracking orders, research and document return issues and provide return instructions, and other sales type questions. Technicians working Online Sales support are expected to be knowledgeable in USGS products and provide immediate support to customers
Provide Call Center and Customer Service support for the Product Sales and Park Pass Program. The call center will receive calls on three different call queues. Park Passes, Order Enter (Map Sales), and Business Partners. Support will be provided to complete orders, check status of orders, find appropriate products based on customer needs, research and document return issues and provide return instructions, and other sales or customer service type issues. Calls/Chats that cannot be handled by the call center will be transferred to an appropriate representative. Additionally, orders and questions will be processed by fax and email
Qualification
Required
High school or general equivalency diploma
1-2 years' Experience in customer service
Proficient with computers and software such as Microsoft Office
Excellent written and verbal communication abilities and interpersonal skills
Exemplary customer service skills
Online Chat using USGS chat tools
Ability to use tools and reports from the inventory system to answer customer questions. Reports include open orders, credit blocks, open deliveries, incomplete orders, and open invoices
Ability to handle demanding customers with patience and professionalism
Able to thrive in a fast-paced environment
Benefits
Health care
Retirement benefits
Company paid time and vacation days
11 paid Government holidays
Company
Sharp Solutions, Inc.
Sharp Solutions, Inc is a Federal Government Contractor who seeks to improve strategic planning and execution of business capabilities to ensure solutions are flexible and elastic.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Woodie Sharpless
President/CEO
Loretta Sharpless
Chief Financial Officer
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