Senior Onboarding Specialist jobs in United States
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Hivebrite · 4 months ago

Senior Onboarding Specialist

positionNew York, United States
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Hivebrite is seeking a Senior Onboarding Specialist to enhance customer success with their platform. This role involves educating clients on Hivebrite's capabilities, managing onboarding projects, and ensuring high levels of customer satisfaction.

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Comp. & Benefits

Responsibilities

Conduct discovery sessions & workshops, understand customer’s business challenges and propose recommendations based on product capabilities
Examine customer requirements to recommend solutions to drive business outcomes and shape project delivery
Advise customers on integrations to external systems, able to get into the detail of topics such as SSO, APIs etc
Manage projects from different complexity, with duration up to 120 days
Configure Hivebrite platform to match customer’s requirements (build-out of the platform)
Train our customers on Hivebrite platform functionalities
Accompany our customers until they successfully launch
Partner with our Sales team to transition and successfully onboard new customers
Ensure all account issues are quickly resolved
Function as the voice of the customer and provide internal feedback on how Hivebrite can better serve them
Forecast and track key account metrics
Collaborate with product management to validate product features and provide inputs to the roadmap
Partner with sales team to drive successful evaluations including on-site Proofs-of-Concept & pilot engagement

Qualification

SaaS experienceCustomer engagementProject managementTechnical consultingCommunity managementCritical thinkingPresentation skillsCommunication skillsAdaptability

Required

5+ years relevant work experience as an Implementation Specialist or CSM in a SaaS company
Experience working with customers, supporting a SaaS product
Understanding of how community management and engagement drives business value and ROI
Ability to prioritize, multi-task, and perform effectively under pressure
Excellent presentation, written and verbal communication skills
Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
Successfully sets priorities, drive decisions and get closure on recommendations and issues
Critical thinking is a must!
Ability to travel internationally and domestically as needed
Experience successfully managing customer engagements to completion and customer satisfaction
Strong ability to align technical concepts & features to business needs

Preferred

Community management experience
Start-up or scale up experience

Company

Hivebrite

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Hivebrite is the leading SaaS platform that empowers organizations to build thriving networking, learning and cause-driven communities.
dateFounded in 2015
location
Paris, Ile-de-France, FRA
people-size51-200 employees
web-link
https://hivebrite.io

Funding

Current Stage
Growth Stage
Total Funding
$60.44M
Key Investors
Quadrille CapitalInsight Partners
2024-06-30Series B
2023-10-18Series B· $36.88M
2020-01-23Series A· $20.45M

Leadership Team

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Jean Hamon
CEO & Founder
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Usha Iyer
Chief Customer & Growth Officer, President - US
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Recent News

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Hivebrite secures $37M Series B to expand global community engagement platform
2024-02-11
Company data provided by crunchbase