Christian Healthcare Ministries · 4 weeks ago
Member Support Representative
Barberton, OH
Full-time
Onsite
Entry Level
1+ years expChristian Healthcare Ministries (CHM) is a nonprofit health care sharing ministry for Christians. They are seeking a Member Support Representative to assist members with inquiries and provide compassionate support, while also offering spiritual encouragement.
Health CareInsuranceNon Profit
Hiring Manager
Irennemarie Vega, M.B.A.
Responsibilities
Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism
Verify and update member information accurately in CHM’s systems
Log and track all interactions in the member management system (Gift Manager or CRM)
Follow standard operating procedures (SOPs) when handling common inquiries
Provide accurate information about CHM guidelines, membership, billing, and processes
Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate
Review and assess member concerns, escalating to management when necessary
Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate
Meet established performance standards (e.g., call volume, response time, member satisfaction)
Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems
Protect member confidentiality and comply with HIPAA and organizational privacy standards
Thrive in a collaborative team environment and contribute positively to overall team goals
Uphold the mission, vision, values, and service standards of CHM in every interaction
Maintain a professional demeanor at all times
Perform other job duties as assigned by management
Qualification
Required
High School Diploma or equivalent
Proficiency in Microsoft Office programs (Word, Excel, Outlook)
Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software)
Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.)
Strong verbal and written communication skills, with active listening ability
Strong organizational, analytical, and problem-solving skills
Ability to manage workload, multi-task, and adapt to changing priorities
Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls
Preferred
Some college coursework in business, communications, or related field; or 1–2 years of customer service experience
Benefits
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Company
Christian Healthcare Ministries
Christian Healthcare Ministries is a non-profit organization. It is a nonprofit, voluntary cost-sharing ministry.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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