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EMC Insurance Companies · 2 weeks ago

Underwriting Director

Lansing, MI

Full-time

Onsite

Senior Level, Lead/Staff

$119K/yr - $170K/yr

10+ years exp

EMC Insurance Companies is focused on teamwork and making a positive impact. They are seeking an Underwriting Director to lead the branch underwriting process, develop guidelines, and oversee the underwriting department team to ensure profitable growth and effective practices.

Financial ServicesInsurance

Responsibilities

Leads and directs the branch underwriting process

Enforces guidelines and procedures established by Corporate Office Underwriting

Develops and enforces underwriting guidelines and procedures specific to their branch territory

Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes

Sets and implements strategies to address challenges to profit and communicates strategies throughout the underwriting department

Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations

Monitors business results to ensure that underwriters operate within authority limits, guidelines, and branch service directives while matching price to quality across the book of business and meeting rate goals

Serves as the subject matter expert for the branch and makes final decisions on complex or high-risk accounts

Reviews updates received from Corporate Office Underwriting and communicates changes to team

Oversees and directs the underwriting department team, focusing on both long-term and short-term success

Collaborates with team members to establish performance goals and monitors status, conducts reviews, and provides coaching

Interviews, hires, and recommends salary adjustments for team members

Resolves disciplinary issues, reviews results, action plans, and progress

Organizes and plans educational opportunities for the underwriting team, including presenting out on results of trainings

Develops team expertise and completes succession planning, including identifying talent and implementing development plans for critical positions

Supports diversity and inclusion initiatives

Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes

Partners closely with the Branch Human Resources Business Partner Manager to identify training needs for the department and individuals and ensure that it is delivered

Partners with Underwriting Supervisors oversee workloads and workflow processes to ensure that branch objectives can be met

Directs existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships

Meets with and educates agents to develop their understanding of on EMC products, underwriting appetite, systems and services to help generate a flow of quality new business opportunities

Delivers effective presentations to existing and potential new agents as well as agent associations to develop and strengthen EMC’s brand in the marketplace and agents impression of EMC

Monitors progress of underwriters’ assigned agents and guides underwriters and agents in achieving annual goals

Seeks feedback from agents and takes action to improve their experience and underwriting responsiveness and grow profitable books of business

Collaborates with Branch Vice President to determine underwriting strategy and practices and establishes short-term and long-term underwriting goals. Participates in the branch’s 3-year plan, including leading the discussion on underwriting trends and implications on profitability

Analyzes insurance trends in the operating area and industry with respect to general coverages, rates and market conditions in order to help find profitable segments to grow in

Coordinates with other branch teams, including claims, marketing, premium audit and risk improvement, to identify and address opportunities for improvement and to drive profitable growth, and offset threats to profit

Preforms audits on new business and renewals for compliance with Sarbanes Oxley, letters of authority, and quality and completeness of the underwriting being done in the branch

Analyzes company reports and experience data to determine and implement necessary changes in branch underwriting policies and practices

Coordinates with underwriters, marketing and branch management in the agency management process including planning and agency review meetings

Identifies opportunities and potential barriers within agency relationships

Develops strategies and delegates tasks to team members to address problem agencies and grow profitable business at high-performing agencies

Qualification

Underwriting expertiseRisk analysisLeadership experienceCPCU designationCommercial lines experienceCustomer service skillsTeam motivationProblem-solving skillsCommunication skillsProject management