PayPal · 19 hours ago
Infrastructure Reliability Oversight
Scottsdale, AZ
Full-time
Hybrid
Senior Level
$138K/yr - $236K/yr
5+ years expPayPal has been revolutionizing commerce globally for over 25 years, creating innovative experiences for consumers and businesses. They are seeking an experienced technology professional to lead oversight efforts in Infrastructure Reliability and Resilience practices across the enterprise, requiring expertise in change management and infrastructure performance optimization.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Leverage specialized security governance and risk expertise to identify and address complex security risks, recommending best practices and determining new approaches that have an impact on broader security operations, while aligning strategies with business priorities
Partner across teams and key stakeholders to drive security risk and governance initiatives, leading and solutioning complex projects and programs to strengthen overall security posture
Apply advanced analytical skills and sound judgment to assess and mitigate security risks, considering diverse perspectives and innovative solutions. Stay informed on industry trends and regulatory landscape while evaluating their security implications within the context of the PayPal’s governance framework
Directly contribute to improvements within the security domain and occasionally beyond, ensuring decisions lead to meaningful enhancements in risk mitigation strategies and overall security practices
Leverage relationships across teams, both within and outside of security, to influence initiatives and integrate feedback into security governance processes and risk management practices
Develop and articulate clear plans and priorities for the team, guiding them to achieve security risk and governance objectives while fostering a collaborative and high-performance environment
Lead by example, providing mentorship and support to ensure the team successfully executes on initiatives and goals
Provide independent second-line oversight and effective challenge across infrastructure reliability domains: change/release management, configuration management, capacity planning, performance optimization, and operational resilience
Review and challenge first-line infrastructure reliability practices including change success rates, risk-based change validation procedures, configuration drift metrics, capacity forecasting models, and high availability architecture decisions
Recognized as an infrastructure reliability and resilience expert, independently addressing complex system stability challenges, performance bottlenecks, and providing strategic direction on infrastructure resilience strategies across distributed and cloud-native architectures
Validate KRIs/KPIs including failed-change rates, RTO/RPO attainment, mean time to recovery (MTTR), system availability metrics, and configuration compliance; synthesize monthly/quarterly trends and themes
Lead targeted deep-dive reviews of high-severity incident patterns, root cause analysis validation, and systemic infrastructure reliability issues; document clear risk statements, opinions, and recommendations
Assess the effectiveness of change management practices, including risk rating methodologies and appropriate validation requirements for different change types (standard, normal, emergency, and high-risk changes)
Validate issue remediation plans, post-incident improvement actions, and risk acceptances; escalate where residual reliability risk exceeds appetite and track closure to completion
Prepare committee-ready reporting and dashboards; brief senior technology, security, and risk leaders on infrastructure resilience posture, emerging reliability risks, and systemic operational themes
Contribute to annual risk assessment, maturity assessments, and policy/standard maintenance for change management, configuration management, and infrastructure resilience domains
Partner with first-line infrastructure, architecture, DevOps, and SRE teams while preserving independence; provide consultative guidance that enables prudent, risk-informed infrastructure decisions
Qualification
Required
5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
5+ years in infrastructure engineering, site reliability, or IT operations; 4+ years directly focused on infrastructure reliability, performance management, or operational resilience
Advanced knowledge of change and release management frameworks, including ITIL change management, risk-based change assessment, CI/CD best practices, progressive deployment strategies, and automated release validation methodologies
Demonstrated experience with configuration management tools and practices, infrastructure-as-code principles, configuration drift detection, and automated compliance validation
Understanding of risk-based change management principles, including how changes are categorized by risk level and the corresponding validation and approval requirements for each tier
Deep understanding of high availability architectures, fail-over mechanisms, disaster recovery patterns, and resilience engineering principles for large-scale distributed systems
Expertise in infrastructure observability platforms, monitoring frameworks, capacity planning tools, and performance analytics solutions; experience with root cause analysis methodologies and incident trend analysis
Strong knowledge of infrastructure performance metrics including RTO/RPO objectives, service level objectives (SLOs), error budgets, and reliability scoring frameworks
Strong work ethic with proven ability to learn quickly, prioritize work, and manage complex deliverables to completion under established deadlines
Superb consultative, adjudicative, investigative, and influencing skills, including business acumen, stakeholder empathy, and conflict resolution, as well as general comfort working in a dynamic, global, fluid, and matrixed working environment
Exceptional verbal and written communication and analysis skills, including experience developing high-quality written analysis, strategy, or standards documents
Unquestionable professional and ethical integrity, ideally demonstrated through experience with projects of a sensitive, privileged, or confidential nature
Ability to approach and understand problems from a statistical or quantitative perspective and draw meaningful, accurate conclusions, as well as scrutinize models and inferences for misleading or overlooked considerations
Degree in a relevant discipline, such as computer science, engineering, information systems, or related technical field
Preferred
Experience with cloud infrastructure reliability patterns, container orchestration platforms, and modern infrastructure automation tools
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Annual performance bonus
Equity
Medical, dental, vision, and other benefits
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase