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Better Health Group · 3 months ago

Director, Clinic Performance & Operations

US-FL-Tampa

Full-time

Onsite

Director/Executive

8+ years exp

Better Health Group is dedicated to improving healthcare for patients aged 65 and older. They are seeking a Director of Clinic Performance & Operations to lead strategic initiatives that enhance provider performance and patient outcomes while ensuring operational excellence and collaboration across departments.

Health CareHospitalManagement ConsultingPrimary and Urgent Care

Responsibilities

Leads and manages high-impact initiatives from planning and implementation through to measurement of outcomes

Serves as a trusted partner to the VP Clinic Operations, translating strategic priorities into actionable workstreams and ensuring accountability

Designs scalable solutions that enhance provider performance, improve quality, and strengthen patient outcomes

Acts as point of contact for escalation and resolution of operational issues with vendors and Shared Services partners (e.g., eCW, billing, scheduling, helpline, patient portal, referrals, Anion, AGS, TigerConnect)

Works closely with the eCW team to convey operational issues, implement additional functionality, and solves for process improvement workflows

Oversees clinical support programs and offerings, including: Sunoh AI, referrals, patient portal improvements, Healow visit monitoring, and patient education tools

In-office services such as spirometry, Holter monitors, ultrasound, flu shots, and eyepods vendors, ensuring ordering workflows, documentation, billing, and reporting are accurate and compliant

Template creation, billing adherence, and overlap between eCW and billing teams to ensure real-time eligibility, copay collection, and accurate claims

Develops, refines, and trains on workflows related to EMR optimization, billing processes, and compliance adherence

Monitors compliance with clinical standards and annual documentation updates (e.g., patient permissions), facilitating and closing gaps through reporting and follow-up

Coordinates vendor management and workflow design for in-office services, ensuring integration with clinical teams and adherence to operational standards

Owns Helpline coordination, leading process improvements for new patient scheduling, templated scheduling, and timely follow-up to improve patient experience

Supports ACO-related compliance and outreach programs, including SDOH surveys, AWV scheduling, TCM follow-up, and voluntary alignment monitoring

Liaises across business units, clinical leadership, and support functions to ensure alignment on strategic priorities

Supports the VP Clinic Operations in preparing for key meetings by developing materials, presentations, and tracking follow-ups

Facilitates overlap between Shared Services teams (e.g., eCW, billing, scheduling) to streamline workflows and drive operational improvements

Coordinates vendor and partner engagement, ensuring escalation pathways and action plans are resolved end-to-end

Leverages internal reporting to monitor billing performance, compliance adherence, patient experience metrics, and provider operational resources

Creates dashboards and executive-level reporting on initiative outcomes, clinical standards compliance, and in-office utilization trends

Tracks adoption of best practices, surfacing risks and recommending mitigation strategies

Designs and executes communication and change management plans to support adoption of new workflows, technologies, and shared service initiatives

Leads teams through transitions by clearly articulating the vision, expected outcomes, and timelines

Promotes a culture of collaboration, accountability, and continuous improvement across operational and clinical functions

Qualification

Healthcare OperationsData AnalysisProject ManagementGoogle SuiteChange ManagementCultural SensitivityCommunication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving Skills

Required

Bachelor's degree in Healthcare Administration, Business, Public Health, or related field; Master's degree preferred

8+ years of experience in healthcare operations, strategy, consulting, or project management

Healthcare experience is required; experience in value-based care, Medicare Advantage, or clinic operations is a plus

Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration

Proven ability to lead complex, cross-functional projects from strategy through execution

Strong analytical thinking and critical problem-solving skills, with a focus on driving measurable results

Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively across all levels of the organization, including senior leadership and providers

Highly organized and detail-oriented, with excellent time management and the ability to manage multiple priorities in a dynamic, high-growth environment

Adept at navigating ambiguity, working independently, and adapting to evolving business needs

Appreciation of cultural diversity and sensitivity toward target patient populations

Demonstrated ability to handle data with confidentiality