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Westinghouse Electric Company · 3 weeks ago

Customer Solutions Manager, Specialty Welding and Machining

United States

Full-time

Remote

Mid, Senior Level

$130K/yr - $163K/yr

7+ years exp

Westinghouse Electric Company is a leader in the global nuclear energy industry, committed to providing clean energy solutions. The Customer Solutions Manager will lead efforts in Specialty Welding & Machining, focusing on reactor component upgrades, replacements, and repairs while ensuring competitive offerings and customer satisfaction.

Electrical DistributionEnergyNuclear

Responsibilities

Cultivate and leverage key customer relationships to understand needs and develop compelling proposals with strong value propositions. Accountable for Original Equipment (OE) and opportunity pipeline growth across assigned product and technology areas

Lead technical development and cost estimating for welding and machining opportunities ranging from emergent repairs to large component replacements

Monitor near-term market trends, customer buying behaviors, and competitor actions to refine product positioning. Recommend pricing strategies that maximize market value while aligning with business plan assumptions (e.g., MAS). Collaborate with Sales on capture planning and final order negotiations

Support Strategic Work Management (SWM) activities, including aggregation of product financials and monthly financial forecasting. Contribute to business unit resource planning and coordinate with resource management as needed

Lead resolution of emergent customer issues until project management is engaged. Partner with project teams to monitor execution status and help resolve technical and commercial challenges

Build strong internal partnerships with stakeholders such as RCU to ensure alignment of people, processes, and technology with offer commitments and market growth objectives. Collaborate with Resource Managers and Sales/Commercial Integration to deliver high-quality proposals

Work closely with engineering, production, and quality teams to design and propose tailored solutions, including material selection, welding processes, machining tolerances, and prototyping

Provide expert guidance on welding techniques, machining best practices, and compliance with industry standards

Coordinate with peer leaders in AOMS and LTO to ensure a unified market approach and comprehensive customer support (e.g., clevis bolt inspection, engineering, and field replacement). Collaborate on integrated proposals

Navigate across AOMS and LTO product lines as opportunities arise, engaging with Customer Solutions Managers and Engineers as needed

Partner with Global Product Management on product strategy, roadmaps, innovation initiatives, and technology development

Track project metrics, customer feedback, and market trends to generate insights that inform strategic decisions and continuous improvement

Qualification

Welding techniquesMachining best practicesCustomer relationship managementProduct managementTechnical proposal developmentMarket analysisBusiness acumenMS ProjectPrimavera P6Strategic thinkingCommunication skills

Required

Bachelor's degree in Engineering or a related technical discipline, or equivalent technical experience is required

7+ years of relevant experience in product management, business, or operations—preferably in the welding and machining services or nuclear field services industries

Proven ability to build and maintain strong customer relationships and deliver customer insights. Demonstrates strategic thinking, competitor analysis, and business acumen

Results-oriented, enthusiastic, and a creative self-starter with excellent verbal and written communication skills

Preferred

Strong knowledge of field welding and machining is preferred

Knowledgeable in the use of MS Project or Primavera P6 (preferred)

Benefits

Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

401(k) with Company Match Contributions to support employees' retirement

Paid Vacations and Company Holidays

Opportunities for Flexible Work Arrangements to promote work-life balance

Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

Global Recognition and Service Programs to celebrate employee accomplishments and service

Employee Referral Program