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Ryan Specialty · 2 weeks ago

Senior Brokerage Operations Coordinator

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$28/hr - $36/hr

2+ years exp

Ryan Specialty is a company focused on providing operational support in the brokerage sector. The Senior Brokerage Operations Coordinator will handle day-to-day operational tasks, manage broker inquiries, and ensure compliance through organized documentation.

Financial ServicesInsuranceRisk Management

Comp. & Benefits

Responsibilities

Coordinates day-to-day activities within brokerage operation and works for the implementation and enhancement of operational procedures

Prepares cover letters as needed by the broker for marketing renewal business and provides essential administrative support in tasks

Administers and updates client information in all necessary systems accurately

Maintains well-organized technical documentation for client accounts, transactions, and relevant documentation, ensuring compliance with record-keeping regulations

Performs customer service functions by answering broker requests and questions by telephone, email, chat, or in person

Prepares and analyzes compliance reports associated with brokerage operations and collaborates with internal stakeholders to meet business requirements

Maintains compliance with regulatory requirements and internal policies and ensures the coordinators are adhering to policies

Recognizes and mitigates operational risks, collaborating with risk management teams to implement control measures

Supports ad-hoc business requests and engages other coordinators as needed

Supports the coordinators on their deliverables and suggests ways to improve their performance