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CommunityAmerica Credit Union · 3 months ago

Bilingual Member Services Specialist - TruHome Solutions*

Overland Park, KS

Full-time

Hybrid

New Grad, Entry Level

CommunityAmerica Credit Union is a financial institution that provides private-label mortgage services through its TruHome Solutions division. The Bilingual Member Services Specialist is responsible for handling member service calls related to mortgage inquiries, ensuring prompt and courteous service while resolving issues and maintaining positive relationships with customers.

BankingFinancial ServicesMobile Payments

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Receives customer telephone questions and concerns in a professional manner and provide timely and accurate resolution

Presents a positive, successful image of THS through a professional demeanor and caring approach with members

Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Member Services Seniors, Leads or Manager

Minimizes customer impacts and ensures each customer has a positive interaction with mortgage servicing

Takes a proactive approach to drive first call resolution by asking questions to clarify needs, thoroughly addressing inquiries, and setting appropriate expectations

Abides by established procedures and guidelines

Assists in identifying potential risks, communicates them to management and takes appropriate steps to avoid risk

Identifies potential improvements to current team processes and procedures

Develops and maintains positive working relationships by providing high quality customer service to all internal and external customers

Promotes honest and open communication throughout TruHome Solutions

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions

Qualification

Mortgage productsMicrosoft Office proficiencyMSPBilingual (English & Spanish)Analytical skillsOrganizational skillsProblem-solving skillsEffective communicationConflict resolutionConfidentiality

Required

Knowledge of mortgage and mortgage related products

Proficiency in business applications, such as Microsoft Office suite, especially Word and Excel

Excellent organizational, analytical, and problem-solving skills

Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities

Ability to work under pressure and with strict deadlines

Strong ability to communicate effectively in writing and orally

Ability to resolve interpersonal conflict and miscommunications

Ability to maintain a high level of confidentiality

Ability to be flexible with work schedule

Ability to communicate with individuals utilizing a telephone; requires ability to both listen and communicate effectively

High School Diploma is required

Preferred

Knowledge of our Servicing System, MSP, a plus

Bachelor's Degree is highly preferred

Fluent in Spanish with the ability to communicate in both languages (English & Spanish)

Call Center Customer Service experience is highly preferred

Company

CommunityAmerica Credit Union

CommunityAmerica Credit Union provides financial services and products like mobile banking, insurance and loans to individuals & businesses.

Founded in 1940

Lenexa, Kansas, USA

1001-5000 employees

https://www.communityamerica.com/

H1B Sponsorship

CommunityAmerica Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (7)

2023 (6)