NEOGOV · 3 months ago
Lead Parking Operations Coordinator
Colorado Springs, CO
Full-time
Onsite
Mid, Senior Level
$45K/yr - $65K/yr
3+ years expEl Paso County is seeking a Lead Parking Operations Coordinator to manage and oversee the daily operations of parking facilities, ensuring safety and excellent customer service. The role involves leading a team, collecting and maintaining revenue records, and providing administrative support within the Facilities Strategic Infrastructure Management Department.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Leads, oversees, and performs the assigned day-to-day functions, including assigning and scheduling duties, training, providing guidance and mentoring, and resolving complex problems and issues
Prepares work schedules for daily operations and special events in collaboration with leadership
Provides input and support to the leadership regarding applicable performance evaluations
Collects and maintains records of all revenue from parking resources and ensures the revenue is documented, accurately represented, and deposited into the appropriate accounts
Maintains parking permit database
Works closely with the Finance Department to calculate parking fee withholdings and ensure employees are charged correctly
Greets customers and employees in a friendly and courteous manner while professionally enforcing El Paso County Parking Rules and Regulations
Reports security violations to the appropriate County Security personnel; writes accurate, detailed reports
Collects parking fees and enters data into a Point of Sale (POS) system
Ensures collected revenue and receipts are accurately documented upon completion of each shift; maintains revenue records
Provides administrative support, including oversight of accurate bookkeeping, management of customer requests and permit databases, as well as inventories for signage and supplies
Verifies and performs basic upkeep, cleaning, and charging of equipment for Parking Operations, including two-way radios, phones/tablets, ATVs, carts, and other essential tools
Oversees, coordinates, and conducts regular patrols of parking structures as assigned to ensure public safety, cleanliness, proper maintenance and upkeep, user compliance, and aesthetics; places work orders for repairs as needed
Provides assistance and support to the Security Section, monitoring parking facilities, and communicating problems, such as parking violations or other appropriate circumstances via two-way radio to Security personnel as needed
Reports any malfunctions to the appropriate personnel
Monitors traffic at entrances and exits of parking structure
Monitors handicap spaces and parking structure space availability
Responds to telephone inquiries, takes messages, and forwards phone calls as appropriate
Provides visitor-requested information, such as the location of County departments and facilities, street directions, and other general information
Assists in snow removal and other weather-related duties as assigned
Performs other duties as required
Qualification
Required
Knowledge of parking operations systems
Knowledge of basic accounting procedures is desirable, as well as the ability to maintain accurate records of business and accounting transactions
Knowledge of common radio communication procedures and use of two-way radios
Knowledge of Microsoft Office programs
Ability to act quickly and decisively in stressful situations
Ability to lead and train others; ability to objectively review and evaluate the performance of others
Ability to operate and perform minor repairs to mechanical parking control equipment, including fee computers, automated gates, ticket dispensers, and occupancy counters
Ability to maintain positive interaction with fellow employees, public safety personnel, and the public in a courteous and professional manner. Ability to provide excellent customer service
Ability to communicate effectively both verbally and in writing and possess a high level of attention to detail; ability to write accurate and detailed reports, records, and other documents
Ability to operate standard office equipment, including copier, calculator, printer, computer, POS system, fax, and multi-line telephone
Maintain regular and punctual attendance
High school diploma or equivalent education
Three years of experience in parking operations or management
Leadership experience, including providing guidance or direction to others
Must possess and maintain a valid driver's license
Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination
Benefits
Medical, dental, and vision benefits
Paid vacation, sick, and personal leave
11 paid holidays
Onsite health centers
Onsite fitness centers
Reach Your Peak wellness program
Short and long term disability
Life insurance
Flexible spending accounts to include dependent care
Employee assistance program
Tuition reimbursement
Retirement plan
Deferred compensation (457b)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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