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Infosys · 3 weeks ago

Senior Director - Client Operations

United States

Full-time

Onsite

Director/Executive

14+ years exp

Infosys is a leader in providing technology platforms and service solutions for the financial services industry. The Senior Director – Client Operations will be responsible for planning, organizing, and developing capabilities to ensure sustainable business relationships with clients while meeting financial and quality objectives.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Clients: Through successful service delivery and SLA management, ensure client satisfaction and retention. Partner with various support departments to facilitate client growth and expansion. Able to develop business cases and lead credible discussions with clients to articulate the company values and strategy. Ensure high degree of customer delight evidenced in client references and Infosys CVS scores

Business: Ensure the financials of the unit are monitored, displayed and promote a P&L mindset within the organization and continuously meet or exceed the expectations on key metrics such as revenue and margin. Oversee organizational adherence with processes, policies, and best practices. Challenge the status quo and identify opportunities to improve quality, efficiency, and results. Manage through leveraging expertise, knowledge, tools, and balanced scorecards

Employees: Lead by example to foster a positive work environment in which employees professionally develop, grow, and contribute. Responsible for the ongoing professional development / evaluation of direct reports, accountability, and succession planning. Drive team members effectively towards the shared objectives of customer service and orientation

Leadership: Able to inspire and rally a team to quickly resolve challenges. Build leadership strength through individual self-accountability, training, and coaching. Develop a culture of continuous improvement. Identify opportunities for improvement, determine the root-cause of problem areas, analyze data, and solutions

TPA Strategy: Design and drive the strategy for the TPA teams in line with the business objectives and achieve and exceed unit goals. Contribute to the overall McCamish strategy formulation and execution by ensuring an integrated approach

Cross Functional: Support other departments in the organization by providing insight, data analysis, and operational expertise

Qualification

P&L ManagementClient OperationsLeadershipProcess TransformationBusiness DevelopmentAnalytical SkillsCommunication SkillsTeam Management

Required

Minimum of a bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 14 years of experience related to the job description