Stress-Free · 3 months ago
Inside Sales Representative (Remote)
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. They are seeking sales-driven customer service professionals to handle inbound and outbound calls, meet KPIs, and secure service appointments. The role involves building trust with customers and maximizing upsell opportunities while providing VIP-level customer service.
AutomotiveFleet ManagementService Industry
Responsibilities
Convert inbound and outbound calls into confirmed vehicle service appointments
Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals
Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer
Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty
Communicate clearly with customers about services, timelines, and costs
Use our CRM to track leads, schedule appointments, and document all customer interactions
Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through
Qualification
Required
Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required)
Strong phone presence with experience handling high call volumes (75–100+ calls/day)
Ability to influence and close without being pushy—consultative, trust-based selling
Skilled at meeting or exceeding sales and service KPIs
Proficiency with CRM tools and strong organizational skills
Fast and accurate typing (40+ WPM)
Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care
Benefits
PTO + 6 paid holidays annually
Medical, Dental, and Vision Insurance
401(k) with 4% employer match
Employee referral program
Company
Stress-Free
Stress-Free is a tech-enabled services company that focuses on building a national automotive brand.