ServiceNow · 4 weeks ago
EX - UX Research Internship - Summer 2026
San Diego, CA
Internship
Hybrid
Intern
$43.35/hr - $55.58/hr
Start in 2026 SummerServiceNow is a global market leader in AI-enhanced technology, empowering organizations to work smarter. They are seeking a UX Research Intern for Summer 2026 to partner with cross-functional teams, conduct UX research, and contribute to the product lifecycle.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Partner with cross-functional teams, like Product and Design, leveraging your research, communication and collaboration skills to drive shared understanding and decision making
Conduct UX Research, across all phases of the product lifecycle from discovery to design validation, using various methodologies to represent the needs of customers and end users
Contribute to the full research lifecycle, including planning, conducting studies, and presenting insights
Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team
Partner closely with Sr. UX staff to help influence the product strategy and roadmaps
Support design by conducting concept testing and/or usability testing
Qualification
Required
Currently pursuing a Masters degree in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees
Graduating December 2026, or later
Able to work full time for 12-weeks during the summer
Portfolio of work is required at time of interview
Working knowledge of planning, developing and conducting User Research and Testing
Comfortable in a customer facing role where you need to represent the ServiceNow brand
Preferred
Experience successfully applying customer-centered research and mixed design methods, highly preferred
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase