Elevator Services Group · 3 months ago
Customer Care Coordinator
Plymouth, MN
Full-time
Onsite
New Grad, Entry LevelElevator Services Group is a leading provider specializing in mobility and home accessibility equipment. They are seeking a Customer Care Coordinator to convert inbound leads into consultations, deliver outstanding customer experiences, and ensure efficient front office operations.
Responsibilities
Converting inbound calls and forms leads into consultations through strong customer connection and timely follow-up
Coordinate and schedule field installations
Request elevator permits and track permit progress
Assist with tracking and ordering inventory
Resolve customer concerns promptly and professionally
Initial troubleshooting of equipment issues
Utilize the proprietary operating system to document all customer interactions
Maintain customer files
Process invoices and customer payments
Run reports essential to business operations
Other duties as assigned
Qualification
Required
Previous office management or customer service experience preferred
Demonstrated aptitude for problem‐solving; ability to determine solutions for customers
Must be results‐oriented and able to work both independently and within a team environment
Must possess excellent verbal and written communication skills
Proficiency in using Microsoft Office Suite and Google applications
Must be detail oriented and have excellent organizational skills
Manage multiple priorities seamlessly
Stellar time management skills
Strong customer service focus
Company
Elevator Services Group
Here at Elevator Services Group (ESG), you will work directly with elevator industry professionals to grow your elevator services company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase