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RevolutionParts · 3 months ago

Customer Success Manager II, SMB

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $80K/yr

2+ years exp

RevolutionParts is a leader in automotive eCommerce solutions, seeking a Customer Success Manager to guide customers to success. The role involves building long-term relationships with clients, ensuring the successful implementation and adoption of the e-commerce platform, and serving as a trusted partner throughout the customer journey.

AutomotiveE-Commerce

Growth Opportunities

Responsibilities

Be the primary point of contact and build long-term relationships with customers in your book of business

Help customers through email, phone, online presentations, screen-share, and in-person meetings

Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors

Enact timely and successful recommendations to meet your customers' needs and objectives

Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Utilize tools to forecast and track assigned account metrics and health

Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Monitor and analyze customer’s usage of our product

Responsible for working with the Sales and Onboarding teams to integrate new clients and develop existing client relationships

Liaise between the customer and all internal teams

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations

Qualification

Account managementECommerce platformsSaaS experienceDigital products knowledgeCommunication skillsInterpersonal skillsProject managementSelf-starter

Required

At least 2 or 3 years of previous account management in a SaaS e-commerce technology company

Knows about eCommerce industry updates before most people

Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce

Strong verbal and written communication skills

Great people skills and an outgoing personality

Be a “self-starter” and stay focused even when unsupervised

Experience managing multiple projects for enterprise clients

Knowledge of digital products including SEO, PPC, Google Adwords & Analytics experiences

Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service