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Heartland · 3 months ago

Technical Account Manager, Global Partnerships

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Global Payments is a leading company in the payments technology sector, dedicated to facilitating financial transactions for millions of users. The Partnership Technical Account Manager (PTAM) is responsible for driving revenue retention and growth with multinational clients through technical engagement, overseeing partner integration processes, and providing consultative services regarding Global Payments products and services.

Credit CardsPaymentsTransaction Processing

No H1B

Responsibilities

Administer the partner integration and go-live process, including project managing systems integration between partner, third parties and Global Payments

Collaborate with our Global Sales Engineering function to effect a seamless handoff and assume full responsibility for solutioning and all technical aspects of a partner's ongoing relationship with Global Payments

Developing in-depth knowledge of GP products through research and testing in order to act as subject matter expert with prospective customers

Proactively maintain accurate product & services knowledge working collaboratively with product teams across multiple regions

Test new solution release applications to provide proof-of-concept ideas to partners and clients

Produce clear and precise documentation for clients based on business and functional requirements for successful deployment of the solution

Provide proposal support to the sales team, leading the completion of the business, technical and functional sections of RFI and RFP documents

Qualification

Payments industry experienceProject managementTechnical leadershipHTMLJavaScriptCommunication skillsProblem-solvingTeam collaboration

Required

Bachelor's Degree

Typically Minimum 8 Years Relevant Exp

Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways

Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles

Supervision - Acts independently to determine methods and procedures on new or special assignments

Programming - Ability to test basic code in a mainstream languages and scripting knowledge of using HTML & JavaScript

Communication of Technical Concepts - Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner