BNY · 3 months ago
Associate, Client Operations I
600 Colonial Center Parkway, Lake Mary, FL, 32746, US
Full-time
Hybrid
Mid Level
3+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking an Associate to join their client operations team, where the main responsibilities include resolving client issues, providing information about products and services, and supporting multiple client accounts.
Financial Services
Responsibilities
Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon
Support clients in addressing moderately complex operational and technical issues and ensure requests are executed
Apply intermediate problem solving skills, experience, and judgement to analyze information and deliver high quality service to a specialized client base
Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed
Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed
Use knowledge of client issues and needs to contribute to business development efforts
Participate in internal activities and initiatives designed to improve the client experience and recommend process improvements
Provide guidance to less experienced team members and may have people management responsibilities in some geographies
Support multiple, moderately complex client accounts
Qualification
Required
Bachelor's degree or the equivalent combination of education and experience is required
3-5 years of total work experience preferred
Experience in an operational area and/or client services preferred
People management experience may be required in some geographies
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Flexible global resources and tools
Generous paid leaves
Paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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