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Trex Company · 2 weeks ago

Manager, Product Management - Omnichannel Customer Experience

Winchester, VA

Full-time

Onsite

Mid, Senior Level

$150K/yr - $170K/yr

5+ years exp

Trex Company is a leading brand in sustainability-made, wood-alternative decking and outdoor living products. They are seeking a Manager of Product Management to guide the delivery of business value by enhancing customer experience and managing product strategy across cross-functional teams.

Manufacturing

Comp. & Benefits

No H1B

Responsibilities

Put safety first – Always!

Lead and foster our “people first” culture

Develops, maintains, and communicates capabilities-based product roadmaps and performance

Gains a thorough understanding of end consumer and business stakeholder needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide unparalleled experience

Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners

Meets with users and stakeholders as needed to understand processes, pain points, and system waste to identify where to improve the user experience

Creates epics to drive improvements to product vision, features, and back-end systems, and adjusts for new business models

Determines the value to the business of anticipated product updates

Identifies goals, metrics, and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings

Looks across product teams with a focus on alignment and dependencies

Reviews recommended solutions and work of the product team to ensure products are aligned with company, stakeholder, and end user priorities

Documents, reviews, and ensures that all quality and change control standards are met

Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product to meet strategic, financial, and technical goals

Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision, and user needs

Provides regular updates to leadership regarding the progress of products within the portfolio

Provides leadership, mentoring, and coaching to Product Managers and Business Analysts

Fosters collaboration with team members (within and across squads or balanced teams) to drive value and identify and resolve impediments

Acts as a proponent of modern software development practices

Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps

Manages cross-functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience

Guides more junior team members in strategy, alignment, analysis, and execution tasks

Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Attracts, retains, and develops top talent to build a world-class Product Management Team

Manage and provide ongoing performance, coaching, and professional development opportunities for a team of 2 business analysts

This position requires 15% overnight travel for Trex Meetings. A valid driver’s license is required

Qualification

Product managementSalesforce expertiseAgile methodologiesDigital product deliveryUser story prioritizationCoachingCommunicationTeam collaborationMentoringStrategic mindset

Required

Minimum of 5 years of experience as Product Managers

Strong background in defining, designing, building, and delivering digital products and customer-facing experiences

At least 3 years of hands-on experience with Salesforce Sales, Marketing, CRM, Experience, Service, Data, and App Cloud

Bachelor's degree (or equivalent) in a related field

Product management experience delivering digital products and customer-facing solutions

Hands-on expertise with Salesforce Sales, Marketing, CRM, Experience, Service, Data, and App Cloud

Proven ability to manage multiple products using Agile methodologies in fast-moving, dynamic environments

Strong communication and influencing skills, with the ability to build alignment across stakeholders and teams without direct authority

Experience defining and prioritizing user stories, conducting research and testing, and using metrics and analytics to measure product value

Strategic mindset with the ability to connect business needs, customer insights, and technology capabilities to drive impactful outcomes

Benefits

Time Off: We’ll give you paid holidays and paid vacation.

Health, Dental, and Vision Insurance: Choose from a variety of options. We’ll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.

401(k) With Company Match: Save for your retirement, and we’ll match it dollar for dollar.

Tuition Reimbursement: We’re all about lifting each other to the next level. When you’re ready to get the degree, we’ll pick up part of the tab.

Training and Education: We offer dozens of options to boost your performance – both online and on-site nearby.

Stock Purchase Program: Invest in Trex at a discounted price.

Employee Discount Program: When you make the World’s No. 1 Decking Brand, you’ll probably want to enjoy the finished product yourself. We’ll give you a discount.