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Williams-Sonoma, Inc. · 3 months ago

General Manager, Pottery Barn, Full Time Exempt, West Palm Beach, FL

3101 PGA Blvd, Palm Beach, FL, 33410, US

Full-time

Onsite

Mid, Senior Level

4+ years exp

Williams-Sonoma, Inc. is seeking a General Manager for Pottery Barn who will lead and develop associates while achieving sales and operational goals. The role involves managing store operations, maintaining inventory levels, and ensuring exemplary customer service.

Responsibilities

Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends

Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals

Train and motivate all associates through on-going programs in sales, customer service, and product knowledge

Assess performance and provide on-going feedback

Complete and deliver performance appraisals and development plans

Ensure team provides an exceptional customer experience in the store to achieve world-class service standards

Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed

Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our 'People First' philosophy

Work with District Managers and peers to develop best practices in store management

Qualification

Retail management experienceSales goal achievementStaff trainingDevelopmentCustomer service excellenceEffective communicationTeam motivationPerformance assessmentLeadership skillsOrganizational skills

Required

Proven ability to manage staff to exceed sales goals, while meeting payroll goals

Proven to identify top talent, create teams, and train/develop/retain great people

Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities

Proven ability to motivate and influence others through personal actions and examples

Effective communication, organization and leadership skills

4 + years management experience in specialty retail and/or multi-unit retail business environment

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Employment/promotion to this role will be contingent on successful completion of a background check

Full time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December)