Orkin ยท 3 months ago
Remote OCCC Customer Service Agent_Seasonal
United States
Full-time
Remote
Entry Level
$16.73/hr - $16.73/hr
1+ years expOrkin is a global leader in pest control services with over 125 years of experience. They are seeking Seasonal Customer Service Professionals for their remote Customer Contact Center to assist and retain valued customers while managing high call volumes during peak seasons.
CommercialConsumerResidentialService Industry
Responsibilities
Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
Support our field's peak season that starts building around February
During peak season you can expect heavy call volume
Manage the customer relationship to ensure best in class service
Identify opportunities for cross-selling and up-selling
Assist customers by offering remedies to retain business
Use different gamification tools to measure performance
Qualification
Required
High School/GED
1 - 2 years customer service experience within or outside a call center
Completion of a Culture Index assessment
Verification of internet speed
Ability to pass a computer assessment
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem
Excellent interpersonal and communication skills
Strong computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Excellent customer service soft skills such as empathy
Ability to prioritize tasks and manage time efficiently
Benefits
401(k) plan with company match
Employee stock purchase plan
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
Company data provided by crunchbase