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Palmetto Technology Group (PTG) · 3 months ago

IT Support Services I - Help Desk

Tampa, FL

Full-time

Onsite

Entry Level

2+ years exp

Palmetto Technology Group (PTG) is seeking a skilled IT Support Services professional to join their team. The role involves providing technical assistance, diagnosing and resolving hardware, software, and network issues, while ensuring a customer-oriented approach to support users effectively.

Cloud ComputingCloud Data ServicesCloud ManagementCyber SecurityInformation TechnologySoftwareTechnical Support

Culture & Values

Responsibilities

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs

Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers

Install, configure, and update operating systems, software, and hardware for new and existing users

Manage user accounts, including setting up new accounts, handling password resets, and managing permissions

Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues

Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference

Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions

Collaborate with other IT team members and escalate complex issues to senior engineers as needed

Support IT projects such as system upgrades, software deployments, and network expansions

Ensure security measures are followed to protect the integrity of data and systems

Qualification

Microsoft NetworksNetwork configurationActive DirectoryPowershellTCP/IP protocolsNetwork securityCloud technologyCustomer serviceITIL practicesPrint managementConnectWiseCloud platformsCompTIA certificationsCommunicationTechnical documentation

Required

+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office - Word Excel and Outlook)

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices

High School diploma or GED required

Preferred

Associate degree preferred

Experience with ConnectWise

Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA)

Experience with cloud platforms like AWS, Azure, or Google Workspace

Knowledge of ITIL practices and IT service management

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Flexible PTO

10 Holidays including your Birthday and a Floating Holiday!

Gym reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid Maternity and Paternity leave

Paid certifications

Learning and development programs

Company

Palmetto Technology Group (PTG)

Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly.

Founded in 2007

Greenville, South Carolina, USA

11-50 employees