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Air Systems Service & Construction · 3 months ago

Service Account Manager (Bay Area)

Concord, CA

Full-time

Onsite

Mid Level

$100K/yr - $175K/yr

Air Systems Service & Construction is seeking a Service Account Manager to develop and expand business with existing and new commercial accounts across multiple territories. The role involves account management, creating new leads, and meeting assigned goals while maintaining a deep knowledge of the company's service offerings.

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Responsibilities

Adhere to current Air Systems' (ASSC) policies and procedures as contained in the company's Employee Handbook

Maintain all targeted leads and sales activities in Pipedrive

Create new market share by selling ASSC's services to targeted new and existing commercial customers

Sell add-on services to existing customers, amend existing customer agreements to meet the Company and customers' expectations as needed

Renew existing customer agreements

Drive wider and deeper account penetration with new and existing accounts through frequent proactive contacts

Contact and secure new account business and maintain existing business through:

Contact accounts both in person, email and by phone

Represent the company at trade shows as directed by Sales Manager

Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers

Establish call plans and customer follow-up strategies

Follow up with prospects on a frequent and timely basis

Maintain an in-depth knowledge of ASSC's services and customer issues and needs through in-house training, networking and research

Obtain referrals and work with Centers of Influence

Process proposals, new customer set-ups and complete all paperwork in accordance with approved and standardized procedures

Conduct new customer kickoff meetings by contacting customer, Service Manager, and assigned technician to notify all parties involved of ASSC's policies and educated internal staff of contract inclusions and exclusions and to familiarize technician with customer information and building logistics prior to going to the building

Assist Service Dispatchers with updating current customer information

Assist Billing with invoice issues and collections as needed

Attend association meetings, Company meetings, and sales meeting as required