JETSET Pilates® · 3 months ago
Studio Lead - Union Market
Washington D.C
Part-time
Onsite
Mid LevelJETSET Pilates is a dynamic fitness studio seeking a Studio Lead to enhance client experience and support instructors. The role involves providing exceptional customer service, managing sales transactions, and maintaining a welcoming environment for clients and staff.
FitnessWellness
Responsibilities
Assist in delivering the ultimate boutique fitness experience to every client, every time
Provide the highest level of customer service to all clients and visitors upon arrival
Greet and check-in clients professionally upon arrival and thank them as they leave
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately
Sell memberships and class packages in-person, online, and over the phone
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
Maintain a clean and tidy studio
Process retail sales and restock inventory as needed
Qualification
Required
Dynamic team member that helps clients and assists instructors
Responsible for providing exceptional service to clients
Ability to assist staff in-person, via email, or over the phone
Build rapport with all clients and staff to create and maintain a welcoming environment
Answer phones, field questions, respond to emails, and process sales
Perform retail transactions accurately
Maintain a clean and organized front desk and lobby area
Assist Instructors in opening & closing duties
Stay up-to-date on all policies and pricing options
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary
Assist in delivering the ultimate boutique fitness experience to every client
Provide the highest level of customer service to all clients and visitors
Greet and check-in clients professionally
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately
Sell memberships and class packages in-person, online, and over the phone
Facilitate new sales utilizing the Client Relationship Manager (CRM) system (AXLE)
Maintain a clean and tidy studio
Process retail sales and restock inventory as needed
Company
JETSET Pilates®
JETSET Pilates delivers a streamlined, effective way to strengthen your body, elevate your mindset, and connect with a strong community.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Purchase Capita
2025-02-12Series Unknown
Leadership Team
Tamara Galinsky
Brand President and Founder
Recent News
2026-01-07
Company data provided by crunchbase