Intermedia Intelligent Communications · 3 months ago
Customer Account Manager
California, United States
Full-time
Onsite
Mid Level
3+ years expIntermedia Intelligent Communications is a leading provider of cloud communications and collaboration technology. The Customer Account Manager will manage and grow the existing customer base by upselling and cross-selling cloud offerings, ensuring effective account management to prevent churn and achieve sales quotas.
Cloud Data ServicesEmailIdentity ManagementInformation TechnologySaaSSecuritySmall and Medium BusinessesSoftwareUnified CommunicationsVideo Conferencing
Responsibilities
Support and manage an identified book of business for Intermedia’s hosted solutions
Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals
Research and detect upsell and cross-sell opportunities within your named account list
Prevent accounts from churn through effective account management, and problem solving
Prioritize work to achieve/exceed quota
Prepare and deliver proposals, presentations as needed
Provide on-line demonstrations of Intermedia’s services
Assist customers with request for platform migrations, and plan changes
Provide technical information for Intermedia products and services
Work with internal partners on cross-sell opportunities as needed
Work cross-functionally with on-boarding team to ensure client account changes are successful
Qualification
Required
3+ years of successful experience with B2B account management, solution selling and a bachelor's degree or technical school graduate
Ability to build and foster client relationships via the telephone
History of meeting and achieving upsell and cross-sell sales goals managing SMB companies
Value-based selling through ROI and high-value add to customers
Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
Experience in identifying and building relationships at all levels within an organization
Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed
Passion, drive, and the desire to be part of a growing team
Solid oral and written communication skills merged with diligent follow-up habits
Capacity to multi-task while focusing on each task with great detail
Self-motivated, energetic, organized, results-oriented individual with a positive outlook
Salesforce.com or other CRM use experience
Supported small and medium B2B customers with varied technical knowledge
Strong analytic and MS Excel skills a plus
Familiar with Challenger Sales Methodology
Preferred
Knowledge of UCaaS services, Microsoft products, mobility solutions, web hosting and other services offered by Intermedia preferred but not required
Company
Intermedia Intelligent Communications
Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more.
1001-5000 employees
H1B Sponsorship
Intermedia Intelligent Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2017-02-01Series Unknown
2016-09-14Acquired
2012-04-29Series Unknown
Leadership Team
Michael Gold
Chairman & CEO
Jonathan Levine
Chief Technology Officer, Chief Information Officer, Chief Information Security Officer
Recent News
2025-11-14
Company data provided by crunchbase