Technology Services Desk Manager jobs in United States
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Grinnell College · 2 months ago

Technology Services Desk Manager

positionGrinnell, IA
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Grinnell College is looking for a Technology Services Desk Manager to supervise an engaged team of Technology Service Desk Specialists. This pivotal role involves managing day-to-day activities, providing technical guidance, and ensuring operational needs are met.

EducationHigher Education
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H1B Sponsor Likelynote

Responsibilities

Manage the day-to-day activities of the Technology Service Desk Specialist team
Recruit, hire, manage and mentor full-time staff and student employees
Work with the lifecycle upgrades of campus computers, ordering and deployment
Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating
Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits

Qualification

Technical guidanceTeam managementDeskside supportComputer lifecycle managementMentoring

Required

Supervise an engaged team of Technology Service Desk Specialists
Manage the day-to-day activities of the Technology Service Desk Specialist team
Recruit, hire, manage and mentor full-time staff and student employees
Work with the lifecycle upgrades of campus computers, ordering and deployment
Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating
Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits
Provide highly technical guidance to managers, department heads, administration offices, staff and students

Company

Grinnell College

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Grinnell College is a liberal arts college that has academic programs, diverse and engaged student body, and focus on social responsibility.
dateFounded in 1846
location
Grinnell, Iowa, USA
people-size501-1000 employees
web-link
http://www.grinnell.edu

H1B Sponsorship

Grinnell College has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (15)
2023 (9)
2022 (5)
2021 (2)
2020 (7)

Funding

Current Stage
Late Stage
Total Funding
$0.05M
Key Investors
National Endowment for the Humanities (NEH)
2023-01-10Grant· $0.05M

Leadership Team

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Autumn Wilke
Associate Chief Diversity Officer for Disability Resources
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Dave Robinson
Chief Information Officer
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Company data provided by crunchbase