Best Plumbing Supply · 3 months ago
Counter Sales Supervisor
Hajoca, 13455 Estelle Street, Corona, California, United States of America
Full-time
Onsite
Mid Level
$18/hr - $22/hr
3+ years expHajoca Corporation is one of the largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies in the country. They are seeking a Counter Sales Supervisor to supervise a team, ensure high levels of customer satisfaction, and manage sales orders while maintaining the counter area. This role involves training staff, assisting customers, and ensuring security and compliance within the Profit Center.
Consumer GoodsE-CommerceReal Estate
Responsibilities
Supervise a team of Counter Sales or warehouse personnel
Provide training and guidance to Counter Sales/warehouse team to ensure adherence to company policies and procedures
Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction
Attract and retain customers
Confidently assist customers who purchase and/or pick up merchandise at the Profit Center
Accurately process and fill Sales Orders generated at the sales counter
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material
Provide customers with reliable information regarding product specifications, pricing, and availability
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed
Ensure security and control is upheld at this primary point of customer contact
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk
Process cash sale returns and refund paperwork in accordance with Company policy and procedure
Inform supervisor of inventory levels or stock depletions that could impact customer service levels
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery
Successfully complete required safety and compliance training programs as assigned
Perform other reasonably related duties as assigned by immediate supervisor and other management as required
Qualification
Required
3+ years' experience in customer service or counter sales; contractor sales preferred
Knowledge of products sold in the Profit Center
Possess leadership qualities and be viewed as a leader
Have experience promoting a productive and positive team environment coaching staff to do their best work to achieve the highest levels of customer satisfaction
Demonstrate outstanding customer service, verbal communication, and generous listening skills
Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase
Be able to build and maintain a positive working relationship with customers, vendors and co-workers
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment
Be able to learn to operate warehouse material-handling equipment
Be able to learn to operate and demonstrate hand tools
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
Be able to learn and operate the computer related systems used to process orders
Read, write, speak, and understand English
Benefits
Medical, dental, vision, and prescription coverage
Accident and Hospital Indemnity coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare and dependent care
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Paid pregnancy and parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits
Company
Best Plumbing Supply
Best Plumbing Supply is a retail company specializing in decorative plumbing and hardware products.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase