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Lower · 3 months ago

Branch Support Specialist – Retail Mortgage Lending

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Lower is a mission-driven fintech focused on simplifying the home-buying process through innovative technology and exceptional customer experience. The Branch Support Specialist will provide essential sales and operational support to retail mortgage branches, ensuring efficient operations and facilitating communication between teams.

FinanceFinancial ServicesFinTechLending

Responsibilities

Act as the primary support contact for branch managers and originators regarding daily sales needs

Monitor branch onboarding, ensuring new hires have a smooth transition into the Lower platform

Facilitate communication between branches and corporate teams (operations, compliance, marketing, recruiting, etc.)

Troubleshoot issues and escalate as needed to ensure timely resolutions for branch and originator needs

Support sales growth initiatives by ensuring originators have access to resources, marketing tools, and updated product knowledge

Provide input to leadership on branch challenges, opportunities, and best practices

Maintain compliance awareness and reinforce company policies, ensuring consistent adherence across branches

Qualification

Mortgage banking experienceEncompass Loan Origination SoftwareLoan products knowledgeSales cycle understandingCommunication skillsOrganizational skillsTeam-oriented attitude