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Duna · 3 months ago

Deployment Strategist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Duna is a company focused on redefining identity for the global economy and is seeking its first Deployment Strategist. This role involves owning customer outcomes, bridging technical and business needs, and shaping product direction while driving implementation and adoption of their services.

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Responsibilities

Own customer outcomes end-to-end — from onboarding to expansion, ensuring customers achieve their business outcomes with Duna

Bridge technical and business needs — translate customer requirements into clear technical specifications for our engineering team

Embed with customers — understand their workflows, pain points, and business goals to serve as their trusted advisor

Help shape product direction — be the voice of the customer in product planning and feature prioritization

Drive implementation and adoption — work hands-on with customers to configure, optimize, and scale their use of Duna

Build relationships at all levels — from technical teams to C-suite executives, becoming their go-to person for anything product related

Qualification

Strategy consultingCustomer relationship managementProject managementTechnical acumenProduct managementStartup mindsetCollaborative energyCommunication skills