Qualtrics · 1 week ago
Principal Product Manager - Agentic // Experience Agents
Seattle, WA
Full-time
Hybrid
Lead/Staff
$164K/yr - $300K/yr
8+ years expQualtrics is a leader in Experience Management, creating software for top brands to enhance customer and employee experiences. They are seeking a Principal Product Manager to lead the development of innovative AI-powered agents, responsible for defining strategy and ensuring exceptional value delivery to clients. This role offers a unique opportunity to thrive in a startup-like environment while leveraging the resources of a recognized market leader.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Define and deliver the first generation of Experience Agents that take action on experience data — closing feedback loops, resolving friction, and driving personalized engagement across channels
Own core agent capabilities across sensing, reasoning, and acting — from natural language understanding to decision orchestration and multi-channel response
Collaborate deeply with XM product teams to embed agents into customer and employee workflows, ensuring they enhance rather than disrupt the experience
Partner with AI/ML, design, and engineering to create intelligent agents that are trustworthy, context-aware, and outcome-driven
Drive adoption across industries by developing templates and strategies that scale agent capabilities across key verticals like healthcare, retail, and B2B services
Lead the development of omnichannel customer interaction analytics, with a focus on AI-driven insights
Develop innovative tools with AI capabilities to enhance the platform's automation features
Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions
Lead groundbreaking initiatives that challenge the status quo of customer engagement, positioning you at the forefront of industry advancements
Prioritize customer signals and industry trends to improve product offerings
Qualification
Required
Bachelor's degree in Business, Marketing, Engineering, Computer Science, or related field
7+ years of experience in a product-related role, preferably in tech/software
8-12 years of product management experience
Experience building and scaling customer-facing analytics or AI-driven insights products
Ability to analyze and interpret data
Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills
Benefits
Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
The satisfaction of empowering large networks through technology.
The opportunity to work with a diverse range of influential brands.
A role that encourages personal growth and initiative within a growing business area.
Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Company data provided by crunchbase