Kaiser Permanente Northwest ยท 3 months ago
Vice President, Quality & Safety - Northwest Market
Portland, OR
Full-time
Onsite
Director/Executive
$279K/yr - $349K/yr
8+ years expKaiser Permanente Northwest is seeking a Vice President of Quality & Safety to provide strategic leadership in health care quality. This role involves ensuring quality, safety, and compliance across all KP market care delivery systems while collaborating with various health plan and physician leaders.
Hospital & Health Care
Responsibilities
Directs a high functioning team of quality and safety professionals who oversee quality, safety, infection prevention, and regulatory/accreditation compliance of programs and services provided to KP members and patients in all areas of the KP market care delivery system
Partners with Permanente Quality to provide overall leadership of the KP market-s quality of care program for the delivery system including its ambulatory, inpatient, dental, continuing care services as well as contracted hospitals and network providers
Partners with the Hospital Administrator(s) to provide leadership and oversight of the Hospital Quality program, ensuring that activities are in alignment with, approved, and directed by the Board of Directors (QHIC)
Drives, and when appropriate, partners with market PMG quality and / or operational leaders in the development of quality oversight programs and systems that position Kaiser Permanente as the quality leader in the marketplace through participation in relevant externally benchmarked measurement programs (e.g., HEDIS, CMS 5 Star, NCQA, Patient-Centered Medical Home, Leapfrog)
Identifies obstacles, barriers, and issues impacting the KP market-s ability to meet its quality, workplace safety, patient safety, clinical risk management and regulatory goals and objectives
Represents the KP market in strategic matters locally and nationally, relating to issues of clinical quality, service quality, safety, and risk (e.g., market quality oversight committees, KPNQC, SERCIT, Board of Directors)
Collaborates with national functions for example the Care Management Institute (CMI), the Medicare Inter-regional Program Management Organization (IRPMO), and other functional units within the KP enterprise to obtain appropriate, on-going data on quality outcomes and member and community health status improvements
Leads Quality Program Administration, (i.e., QHIC processes) including quality management oversight, health care delivery oversight, assessment, and intervention
Supports Population Health Community of Practice to develop strategic prevention plan, implement program guidelines, and develop program evaluation and monitor outcomes for members- health using HEDIS targets and outcomes
Partners with care delivery leaders by providing timely and accurate quality and regulatory advice, information, consultation and continually measures satisfaction of accountable services
Collaborates with Compliance and operations to minimize clinical risk and maximize quality outcomes
Ensures Accreditation, Regulatory Compliance and Licensing as appropriate
Directs activities to ensure that the KP market obtains and maintains full NCQA accreditation, meets CMS, state and other regulatory requirements achieving the highest award recognition. (Examples: Medicare 5-star, Joint Commission, Det Norske Veritas, American Heart Association)
Ensures effective execution of business strategies by aligning human resource strategies with business needs, by recruiting and developing a high-performance team, and by creating a climate, which builds employee commitment and reinforces performance, customer service and quality, and service outcomes
Effectively contributes to and utilizes national strategies and capabilities; promotes and implements active sharing of new learnings and innovations
Develops and implements an approach to quality and licensing/regulatory services that integrates strategy with day-to-day operations
Provides interface between Health Plan and the market Permanente Medical Group for a variety of initiatives including, but not limited to, quality and safety oversight
Drives internal initiatives that improve overall performance by addressing unreliable, poorly controlled, ineffective, inconsistent, and duplicative processes and functions
Builds and maintains responsive, motivated, and efficient departments that ensure results orientation
Qualification
Required
Minimum eight (8) years management experience, with a minimum of five years in healthcare operations
Master's degree required
Registered Nurse License (from any state) required at hire OR Pharmacist License (from any state) required at hire
Pharmacist License (Oregon) within 3 months of hire OR Registered Nurse License (Oregon) within 3 months of hire
Service Orientation: Develops long-term strategies and balances resources across a market/service area specifically designed to enhance member/customer satisfaction
Listening: Obtains clear understanding of various stakeholder/participant needs, priorities, and concerns into balanced, effective agendas, programs, and strategies
Integrated Thinking: Synthesizes varied and disparate points of view, needs, priorities, and concerns
Communication: Tailors communication style to engage audience and convey the rationale for decisions. Translates aspirations and strategy into action steps and creates commitment to the plan
Influence: Builds program wide relationships to move initiatives forward and positions ideas to enhance likelihood for success
Team Focus: Models collaboration in building plans and strategies to enhance organizational clarity. Adapts management style to enable optimal team performance
Change Leadership: Sustains long-term change process (3+ years), builds commitment by explicitly laying out a clear change road map and monitoring progress
Decisiveness: Uses understanding of key business goals and strategies to make decisions that address key business threats and opportunities
Results Orientation: Takes calculated risks after making fact-based decisions to improve organizational performance. Tracks and measures results against external best practices
Cultural Competence: Strategically builds a diverse employee base and creates services to enhance ability to serve diverse local populations
Develops Others: Coaches and mentors future leaders and develops individual plans to accelerate their growth
Personal Development: Actively seeks and accepts challenging opportunities that will help meet identified development needs. Demonstrated ability to achieve performance outcomes through others
In-depth knowledge of and leadership experience with Health Plan hospital and medical group requirements for quality oversight, and accreditation and regulatory compliance
Leadership experience working with regulatory agencies and dealing with integrated care delivery systems and coordinated care issues
Demonstrated leadership capabilities, including but not limited to: Excellent analytical and problem-solving skills
Proven capability to motivate change and galvanize action through synthesis and interpretation of financial and outcome data
Consistent delivery of results to the satisfaction of internal and external customers
Proven ability to balance execution of the strategic vision through leadership and delegation, with a willingness and competence to dive into the details, as required
Proven ability to develop dynamic, constructive working relationship and partnerships with operational physician and labor partners
Willingness to challenge the 'status quo,' and active risk taker
Excellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders, and audiences
Demonstrated political savvy-Able to operate in politically complex situations and remain effective
The ability to balance strategic development and day-to-day operation responsibilities
Proven experience in working with the community in leadership roles
Must possess excellent interpersonal skills and the ability to work and communicate at the most senior levels within Kaiser Permanente and the external market
Demonstrated creativity and change agent skills
Strategic/Systems Thinking: Uses understanding of complex internal and external variables to formulate work unit strategy (3+ years) in support of organizational strategy
Preferred
Graduate degree in business administration, nursing, or health care administration is preferred
Current RN license preferred
Benefits
Incentive compensation
An executive allowance
Comprehensive health
Wellness
Time off
Savings
Retirement benefits
Relocation support
Company
Kaiser Permanente Northwest
Kaiser Permanente is committed to helping shape the future of health care.
10001+ employees
H1B Sponsorship
Kaiser Permanente Northwest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Karen Miles
Chief Operating Officer
Wendy Watson
Chief Operating Officer
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