Mass Markets · 3 months ago
Contact Center Technical Support Representative
US-KS-Wichita
Full-time, Part-time
Onsite
Entry Level
1+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a Technical Support Representative to provide first-level support for technical issues in their contact center, assisting customers with troubleshooting and product setup.
ConsultingInformation Technology
Responsibilities
Respond to technical support calls, emails, or chats from customers
Troubleshoot hardware, software, and connectivity issues
Guide customers through step-by-step solutions and product configurations
Escalate unresolved issues to higher-level support or engineering teams
Document all interactions and solutions in the ticketing system
Maintain up-to-date knowledge of products, services, and system updates
Meet performance targets related to resolution time, customer satisfaction, and accuracy
Qualification
Required
Must be 18 years and older
High school Diploma/GED
1–2 years of technical support or IT helpdesk experience in a contact center
Strong knowledge of operating systems, browsers, and common software
Excellent communication and customer service skills
Fluent in English and Spanish
Ability to explain technical concepts in simple terms
Preferred
Diploma or degree in IT, Computer Science would be a plus
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
H1B Sponsorship
Mass Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase