Rise8 · 3 months ago
Customer Success Manager - Veterans Affairs
United States
Full-time
Hybrid
Senior Level
5+ years expRise8 is transforming the United States Government by focusing on employee experience to enhance customer experience. They are seeking a Customer Success Manager to work with federal agency customers, particularly the U.S. Department of Veterans Affairs, ensuring project success and client satisfaction while collaborating with various internal and external stakeholders.
Software
No H1B
U.S. Citizen Only
Responsibilities
Drive amazing customer experience with ongoing alignment between delivery teams and stakeholders
Ensure project success and client satisfaction
Collaborate with partners, internal Rise8 leadership, and high-level government stakeholders
Work with the customer Product Owner and Contracting Representative to ensure alignment on goals and establish metrics
Work with Practice Leadership and Recruiting to ensure the right staff is in place at the right time with the right skill sets
Establish and guide delivery team members through a streamlined account onboarding process
Measure the health of the overall account on a regular basis and contribute to remediation plans as needed
Qualification
Required
5-10 years of experience in Customer Success, Program Management, or Services Delivery, ideally with federal agency customers particularly the U.S. Department of Veterans Affairs
Excellent communication, collaboration, and facilitation skills to work with both internal teams and customer stakeholders
Passion for growing your skills, tackling interesting work and challenging problems
Strong problem-solving abilities and capacity to adapt quickly to changing account needs
A business and ownership mindset with a focus on driving account strategy, customer satisfaction, and expansion opportunities
Expert program management skills, with experience overseeing onboarding, delivery coordination, and risk mitigation for clients
Demonstrated experience aligning with customer goals, ensuring value delivery, and driving measurable outcomes
Ability to travel up to 15%
U.S. citizenship
Preferred
Familiarity with federal contracting, including working with Product Owners and Contracting Representatives
Building and maintaining Customer Success practices and tools, such as Success Plans and Health Scores
Knowledge of metrics and KPIs for measuring the success of digital transformation initiatives
Practiced at building repeatable onboarding processes
Escalation Management and the ability to deftly defuse situations
Experience working with subbed partners
Benefits
Flexible schedule in a 100% distributed workforce
Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
Retirement: 401k match at 10% gross pay.
Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 10 Federal holidays, your birthday, jury duty, and bereavement.
Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. OR Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
Equipment: We offer a MacBook Pro
Company
Rise8
Rise8 is a digital transformation business.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bryon Kroger
Founder & CEO
Jeff Muller
Chief Operating Officer
Recent News
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2025-07-10
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